Ken Ganley Kia Mentor - Service Center

Wonderful car service and excellent customer service! Every time! I am very grateful for the care and peace of mind. Every time! I am very grateful for the care and peace of mind. More

The service was quick and efficient. The waiting area was comfortable and I enjoyed a nice cup of coffee. The waiting area was comfortable and I enjoyed a nice cup of coffee. More

Service is difficult to reach by phone. Service adviser was dismissive and arrogant of our concerns possibly due to a lack of knowledge about our EV vehicle. We did connect with an excell Service adviser was dismissive and arrogant of our concerns possibly due to a lack of knowledge about our EV vehicle. We did connect with an excellent customer service rep at KIA who addressed the issues with our vehicle and will presumably follow up with KIA. Service department also seemed understaffed because we watched our vehicle sit for 12 minutes after service and wash. More

Horrible service department. They missed obvious things on my car and even damaged it when I dropped it off for a routine service. They are incredibly difficult to deal with. I'v They missed obvious things on my car and even damaged it when I dropped it off for a routine service. They are incredibly difficult to deal with. I've used this dealership for years, but I won't be using them anymore. More

Service department was fabulous! This was my first service appointment and I was very pleased with the speed and efficiency. The customer service was top notch! . This was my first service appointment and I was very pleased with the speed and efficiency. The customer service was top notch! . More

Takes too long for an oil change. 1.25 hrs. With a 9 0"clock appointment , arriving 15 min. Early. 1.25 hrs. With a 9 0"clock appointment , arriving 15 min. Early. More

Took my Kia Sorento to the dealership to facilitate a factory recall that may have affected the safety of the vehicle. The service desk personnel helped me as soon as I entered the facility, obtained in factory recall that may have affected the safety of the vehicle. The service desk personnel helped me as soon as I entered the facility, obtained information from my vehicle and myself. He observed that my vehicle did not require any work to be done since it did not have the issue for the recall. Paperwork was handed to me and I was gone within 5 minutes of my appointment. More

Easy drop off service and excellent communication with the service dept throughout the day. Completed fast! the service dept throughout the day. Completed fast! More

Dee Shirkey was a huge help in this whole processes. She is great to work with She is great to work with More

The Service People were extremely nice and had me in and out in under an hour. The communication was on point and appreciated. out in under an hour. The communication was on point and appreciated. More