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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
457 Reviews
Call Service Center (440) 953-1000

457 Reviews of Ken Ganley Kia Mentor - Service Center

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November 10, 2024

People are nice and courteous in the service department very prompt didn’t have to wait long for an oil change. More

by troycrissey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

Seems like a lot of issues with the Parts Department! Not having the parts needed, at the time of the Customers Appointment. More

by Slick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We want to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will contact you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 31, 2024

Amazing service! Comfortable space to hang out and wait if you need and there’s never any pressure! More

by stacypena1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 22, 2024

Slowest service department I have ever experienced in my life. How does an oil change take 4 hours, be so for real. More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eugene Gritsenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Zaucha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 21, 2024

They were very professional and very quick to ask me whay I needed and sorted out my appoint More

by Davelopez414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2024

Fast prompt service appointments. Recommend this dealer for their sales and service accommodations Always willing to meet your needs More

by tlmille159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 17, 2024

I absolutely love the service the price the nice lounge. They bring your car back washed and clean More

by PowerMaxJodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

For the last five years or more this dealership has done some great work on my Kia Optima. The kia organization Has done a superior job of letting car Owners know about items that need to have their car rec More

by C. M. Dorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mick
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Oct 19, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 12, 2024

Good service good tech advice and thanks to Erica. I’ll go back there again. More

by jmoise509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2024

Wonderful car service and excellent customer service! Every time! I am very grateful for the care and peace of mind. More

by messenger739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Ken Ganley Kia Mentor responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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