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Ken Ganley Kia Mentor

Mentor, OH

4.7
1,382 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER! Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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9090 Mentor Avenue

Mentor, OH

44060

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Showing 1,382 reviews

October 19, 2022

Wouldn’t waste my time…again! After verifying a vehicle was on the lot and scheduling appointment to go look at it and test drive I made the 2+ hour drive only to find out the veh More

by Nothappy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ashley
Oct 24, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 08, 2022

Marques was exceptionally helpful. Left 3 dealerships that couldn’t get me what I wanted but he did. Sending everyone I know More

by Nuttso72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Zaucha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Loschert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marques Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Nuttso72 responded

Appreciate how great these guys are for getting me into something I can fit my whole family

October 08, 2022

Marques was excellent. Helped me and my daughter get k5’s we wanted. All my friends and family will be coming to this dealership More

by Dannell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Zaucha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Loschert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marques Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Ken Ganley Kia Mentor responded

Hi Dannell, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2022

Marques was incredibly helpful, friendly, and easy to talk to. He answered every single question I had about the car I left with, and he made the entire experience enjoyable. If I had all the money to bu More

by schakv22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marques Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 04, 2022

Sam is a great salesman and a great overall guy who’s not going to stop until he find you a car. He put in the extra mile to get me back on the road and I am and will continue to purchase my cars thru hi More

by Courtneymitchelljr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Smetana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marques Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gojko Vujovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Svet Vujovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Villella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Savage, Samuel Pelissier, Keifer Roberts
Sep 06, 2022 -

Ken Ganley Kia Mentor responded

Hi, we are so happy to read such a great review about Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2022

Felt rushed. When car came in, wanted money without showing us features. Won’t use again More

by Rachel Wentsler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Savage
July 30, 2022

Second purchase from ken Hanley mentor Kia and what a great experience to say the least! We will definitely be back! Thank you marques Moore and the Ken Ganley Team for never disappointing and always com More

by Kendall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Gritsenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Jokanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marques Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Ken Ganley Kia Mentor responded

Hi Kendall, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2022

Came in looking for a new car didn't know exactly what I wanted Sean took care of me told me more than what I needed to know went over the car with me took the time to explain stuff to me phenomenal salesma More

by Jeremy merchak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Savage
Jul 23, 2022 -

Ken Ganley Kia Mentor responded

Hi Jeremy, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

July 21, 2022

Had a Terrible experience there. After going online, finding a car, and doing the financing made an appointment to see the car only to get there and the car had sold. Drive an hour More

by JWA
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nik Nageotte one star, Steve Tsagaris
Jul 22, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Jul 22, 2022 -

JWA responded

The sad thing is someone did reach out. Said a lot of nice things about how he would make it right and never followed through with any of it!!!! Very sad. 😔

July 19, 2022

Service doesn’t stand behind the work they performed, did a 25 point safety check , horn doesn’t work ,seat belt broken. . New tires installed pressure sensor not reinstalled light is on constantly.. was to More

by REZCUE1925
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Pawlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Steinberg
Jul 21, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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