Ken Ganley Kia Mentor

The vehicle service was done in an efficient timeframe and the service manager was well informed and helpful. I will definitely get my car serviced here again. and the service manager was well informed and helpful. I will definitely get my car serviced here again. More

4 Everything went pretty well I wish the Wi-Fi worked better and I wish someone kept me posted about the process and when my car would be ready it took three hours to get an oil change better and I wish someone kept me posted about the process and when my car would be ready it took three hours to get an oil change More

Frustrated. I made an appointment 2 weeks ago for an oil change and tire rotation for 9am. I showed up at 8:55am. There are 4 cars in the service area in front o I made an appointment 2 weeks ago for an oil change and tire rotation for 9am. I showed up at 8:55am. There are 4 cars in the service area in front of mine. My car is taken for the service at 9:50 for a scheduled appointment at 9am. So does that mean that everybody ahead of me had an appointment? I doubt it. If I had an appointment and the others did not I should have gone ahead of them otherwise why bother to schedule an appointment! More

I am very happy with my experience l. Everyone is kind, responsive and helpful! Noah is the best! Everyone is kind, responsive and helpful! Noah is the best! More

Always efficient professional and we never mind coming here. They are under new ownership and no negatives to write about. here. They are under new ownership and no negatives to write about. More

Great service from walk in to drive out. Thanks Erica for going the extra mile. Thanks Erica for going the extra mile. More

I took my van in for a recall. I was promptly noticed and checked my car in. Took less time than I thought it would. I thought the service area was very clean and also the waiting I was promptly noticed and checked my car in. Took less time than I thought it would. I thought the service area was very clean and also the waiting area. Zach also very nice and explained to me that I needed to come back in about 2 weeks for a part that need to be ordered, and the car was safe to drive. We have always had great service there. More

Rebecca Zach Horrible. How are you supposed to hear a ticking noise in the blower motor with xxxxxx rap music BLASTING in the shop, coming into the service lane. How are yo How are you supposed to hear a ticking noise in the blower motor with xxxxxx rap music BLASTING in the shop, coming into the service lane. How are you supposed to hear my timing chain with said loud music in the shop blasting. How can anybody get any work done??? Not everybody likes blasting rap. I do. But it sounds horrible pulling into a dealership 8:00.... and what about the old folk customers that come in?? They don't like that crap. Nor do they like loud music at all. Not when you have to yell to your 'service advisor' that's about 20 years old (all of them) what your concerns are. Be respectful. Grandma and grandpa in their old Kia's don't want to hear it. Nor can the techs work with it or PROPERLY DIAGNOSE VEHICLES. I've worked at supreme dealerships, and am a tech myself. Not very proper or professional at ALL. No wonder you have a D- on BBB I'm honestly surprised it's not a F- You're horrible. Never get anything done I ask. Oh, how about my multi-point inspection that's listed on my R.O. twice... where's my copy?? That was never done. Guaranteed. And also my complimentary car wash, that was listed on my R.O. Never done ;) worst service I've ever in my life received from a dealership. It's a poor excuse for a dealership. Honestly. More

Courteous and thorough detailing repairs. It's easy to book an appointment and I appreciate the shuttle rides. It's easy to book an appointment and I appreciate the shuttle rides. More

The last time my Sedona was serviced at this dealership I was promised a free oil change if I completed a survey. I did complete an online survey and submitted it. Today I was told I should have received a v was promised a free oil change if I completed a survey. I did complete an online survey and submitted it. Today I was told I should have received a voucher and since I did not know that and Ganley never followed through to send me a voucher, I was charged. Someone there dropped the ball at my expense. Also, my 2021 Seltos was promised two free oil change at the time of purchase. When I went to get my second oil change they had no record of THIS free service either. This was because the dealership changed hands from Mentor Kia to Ganley. I was charged for this one also. Your inability to correctly handle paperwork is costing me money and false promises are not something to be respected. More