Ken Ganley Kia Mentor

Exceptional care and service Chris has been our salesman for two of our cars now and we couldn't be happier. Our 2013 Soul was totaled in an accident and Chris and the finance dep Chris has been our salesman for two of our cars now and we couldn't be happier. Our 2013 Soul was totaled in an accident and Chris and the finance department went out of their way to help get us into a new car. We ended up leasing a new Soul and couldn't be happier. More

Happy with my car Happy with my whole experience. Good job!!!!!!! I was helped with my decisions and have no regrets with my choice. I really like the cars Kia makes. Happy with my whole experience. Good job!!!!!!! I was helped with my decisions and have no regrets with my choice. I really like the cars Kia makes. More

Great service Got my 2014 kia soul with Logan's help and couldn't be happier! Great dealership with friendly employees. I highly recommend it to anyone Got my 2014 kia soul with Logan's help and couldn't be happier! Great dealership with friendly employees. I highly recommend it to anyone More

Great experience Found just what I was looking for a got a great deal. Karen was very knowledgable and helpful and willing to work with me. Would go back for my next v Found just what I was looking for a got a great deal. Karen was very knowledgable and helpful and willing to work with me. Would go back for my next vehicle purchase. More

First Stop was my only Stop @ Kia in Mentor My experience at Mentor Kia was stress free. The sale rep was very relaxed which helped me to relax; she answered all my questions and went over ever My experience at Mentor Kia was stress free. The sale rep was very relaxed which helped me to relax; she answered all my questions and went over every detail with me. I asked the same questions again and she patiently and kindly went over everything with me again. I did not feel stressed or pressured into making a decision, she gave my husband and I our privacy to discuss what we needed to go over. All in all it was the best experience I've ever had in purchasing/leasing a car and I would definitely recommend Mentor in Kia to my family and friends. More

Overall purchase experience Steve Richey and the finance department made our purchase of two Sorentos in one day a pleasurable experience. The paper work and the presentation of Steve Richey and the finance department made our purchase of two Sorentos in one day a pleasurable experience. The paper work and the presentation of the new vehicles were handled in a friendly, yet professional, manner, and we felt remarkably comfortable through the whole experience. More

An EXCEPTIONAL DEALERSHIP for Delicate PEOPLE I visited another Kia dealership in Bedfors and was treated VERY POORLY and the sales person keep leaving our family to attend to others. From start I visited another Kia dealership in Bedfors and was treated VERY POORLY and the sales person keep leaving our family to attend to others. From start to finish MENTOR KIA treated us like we mattered and we purchased a NEW car instead of a used one. I will reccommend MENTOR KIA to all of my family and friends because they care!!! More

Very unprofessional! I called today to take my vehicle in for service due to an electrical issue I have had since I bought the vehicle. Connie took over the call because I I called today to take my vehicle in for service due to an electrical issue I have had since I bought the vehicle. Connie took over the call because I was informed I would have to pay for my rental which was not part of lease agreement. Connie was very rude and kept implying I was interrupting her when in fact she would ask me a question then cut me off. I asked to talk to the sales manager numerous times and she denied to transfer me to talk about the rental agreement I was promised at purchase. Connie's response was the sales manager is the one who implemented the new rental rates! I expressed my concern of safety due to my vehicle just powering down during operation and asked about liability since I have expressed concern and have brought the vehicle in over the course of the last year for the issue... Connie replied if something happened to my son and I it would be on me because my contract does not state a rental is part of the warranty. A rental is part of my warranty and always has been. Connie also tried putting the blame on me saying I have not brought the vehicle in for this issue in over 6 months when my vehicle was just there 4 months ago and I called them 2 weeks ago and never received a call back. Connie asked me why I didn't call back yet again putting it back on the customer... Her attitude is very upsetting! I stated my concern over paying for a rental because her rule of thumb is 20 a day unless we can duplicate the issue expressed and Connie advised she cannot help me then. My concern with paying is simply that they have not duplicated a problem even though one clearly exists! All in all I hung up and called the sales manager and he did inform me that in fact any time I have an issue and my vehicle will be with service more than 8 hours I am entitled to a rental. Not only did he understand my concern he also had a gentleman drive a rental out to me to avoid putting my son and myself in any danger. While happy with the sales manager, I am not at all happy with Connie. I would recommend to deal with Amber in service she has always tried to help. I also think Amber would make a much better service manger she is very professional and customer oriented. More

Great experience I recently came in to get a new car and Domenic was more than helpful. This was my first time buying a new car and he made the experience great! I recently came in to get a new car and Domenic was more than helpful. This was my first time buying a new car and he made the experience great! More

tire change just came in for flat repair and everything was ok. Was able to come in without an appointment. Came to see if my regular dealership was on the up and just came in for flat repair and everything was ok. Was able to come in without an appointment. Came to see if my regular dealership was on the up and up. More