Ken Ganley Kia Mentor

Awesome dealership! Walking into Mentor Kia is unlike walking into any other dealership that I have been to. Everyone is so laid back, friendly and eager to help; but not Walking into Mentor Kia is unlike walking into any other dealership that I have been to. Everyone is so laid back, friendly and eager to help; but not in a way that makes you feel pressured. Jason Salvatore was AWESOME to work with and he truly felt like a friend (and not just a salesman) by the time we were done with my purchase. Oh - and my new Optima is PRETTY AWESOME too!!! More

A Thrilled "Soul"! Thank you Peggy Grinley from my heart <3 :-) You were amazing and turned my stressful event upside down into a Fabulous event!! She knows her 'stu Thank you Peggy Grinley from my heart <3 :-) You were amazing and turned my stressful event upside down into a Fabulous event!! She knows her 'stuff' people! Plus.... She is a sweetheart. More

Soronto Happiness Cuyler is a very friendly and courteous salesman, who went out of his way to help make the selling price become acceptable. He also made sure that o Cuyler is a very friendly and courteous salesman, who went out of his way to help make the selling price become acceptable. He also made sure that our time there at the dealership was fairly short and knowledgeable. I would be happy to recommend him to my friends. More

Great Dealership 2nd Kia Soul purchased from this dealership. Will purchase here again. Chuck Huff very helpful, easy to deal with, as was Michele Rowell, Finance Ma 2nd Kia Soul purchased from this dealership. Will purchase here again. Chuck Huff very helpful, easy to deal with, as was Michele Rowell, Finance Manager. More

The best dealership ever!! To repost my Facebook review of Mentor Kia....: EXTREMELY satisfied customer. Ed Smith - General Manager, Ryan Hare - Sales Manager, Karen Grcar - To repost my Facebook review of Mentor Kia....: EXTREMELY satisfied customer. Ed Smith - General Manager, Ryan Hare - Sales Manager, Karen Grcar - Sales, Keith Marino - Service Manager, Dan Foote - Service Advisor, Amber - Service Advisor. I have never met a group of people that have gone so out of their way to make 1 customer happy. I am literally floored (it is a fast car). I have owned a lot of vehicles purchased from a lot of dealerships and Mentor Kia by far is the most accommodating dealership I have ever been to. The people above are your Mentor Kia dream team! Kudos to all and thank you VERY much! On a scale of 1 to 10 they are all a 20! Other than oil changes and general maintenance.....I will see you all in 6 years for that K900. More

Straight forward, honest, pleasant, knowledgeable Brett was an excellent salesman. He was very knowledgeable about the different models and was quick to answer. We came in not knowing which model we w Brett was an excellent salesman. He was very knowledgeable about the different models and was quick to answer. We came in not knowing which model we were interested in. He took the time to answer our questions and helped us make our decision. When it came time to negotiate the deal he was upfront and honest. I have been to many car dealerships over the years and the act of buying a car has always been stressful and nerve racking . I didn't feel that way this time. I have always been a Dodge/Chrysler man but if KIA's quality lives up to my expectations and if the dealership remains customer oriented I will stay with KIA for years to come. Keep up the good work. More

Customer Excellent service. I enjoyed working with my sales person and the entire staff. I found them to be knowledgable and sensitive to what I wanted. Excellent service. I enjoyed working with my sales person and the entire staff. I found them to be knowledgable and sensitive to what I wanted. More

Blue tooth microphone replacement. Service was great, problem was solved. Happy that the blue tooth can be used. Service department is awesome, never have any problems with them. Car wa Service was great, problem was solved. Happy that the blue tooth can be used. Service department is awesome, never have any problems with them. Car wash was a perfect ending! More

Disappointment Brought my car last september. Sales told me they couldn't find my spare key and would call me asap once they have found it. Mind you, it was a bra Brought my car last september. Sales told me they couldn't find my spare key and would call me asap once they have found it. Mind you, it was a brand new car. It's not August. Brought my car in Wednesday to get repairs and asked about my keys. No call back. Was promised a rental and then when I came to drop the car was told I would have to pay for one. So sat in the rain waiting for a ride. Had to post a bad review to Facebook to even get a single response back. They set me up in a rental and told me they would order me a new key which would take 3-4 days. That was on Wednesday. It's now Tuesday. Called the service department. No one answered. Left a message yesterday. No call back. They still have my car. One week to make a key. One week. I've never been more sickened by the lack of customer service in my life. I buy a new car ever couple years and never again will I buy a car from this dealership. Going back to classic. I should say RUNNING back to Classic asap for REAL customer service and a dealership that actually cares about its customers. What a HUGE disappointment. More

True Professional Bret and EVERY associate I came into contact with made me feel welcome and not a number. Bret explained every aspect of the vehicle purchased. His kno Bret and EVERY associate I came into contact with made me feel welcome and not a number. Bret explained every aspect of the vehicle purchased. His knowledge about the vehicle solidified my decision to purchase the car. Bret even worked past closing time and ensured I NEW EVERYTHING about the car I purchased. I will recommend Mentor KIA to everyone I come into contact with (looking, considering or even something for back of there brain) More