Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Kia Mentor
Mentor, OH
1,381 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,381 reviews
January 23, 2020
Excellent service and wonderful workers. Helped with everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! More
by Dannell
Employees Worked With
Amber Burnett
January 16, 2020
Charge me $73 to look at my car and tell me I needed Brakes took it somewhere else and they said I didn't need brakes! The other place that I took it to said I didn't need brakes all I had was just a b Brakes took it somewhere else and they said I didn't need brakes! The other place that I took it to said I didn't need brakes all I had was just a buildup on my rotors and that was it this dealership told me that I needed pads and rotors which was over $469. The other dealership just said drive it and it'll disappear and it did cost me nothing at the other dealership. I should be entitled to a refund bad diagnostics by this department! My car is fine now thanks to Kepich Ford in Garrettsville! Didn't charge me one cent to look at my car! More
by zalimeni1020
Employees Worked With
Amber Burnett
December 24, 2019
What a great experience! Bob Shrefler was so helpful and treated me with respect during the entire transaction. Also, got a beautiful car! I will definitely be returning and would recommend this dealership! treated me with respect during the entire transaction. Also, got a beautiful car! I will definitely be returning and would recommend this dealership! More
by Blanksad
Employees Worked With
Robert Shrefler
December 20, 2019
By far the worst dealership I have ever dealt with . M (lady) is very unprofessional and rude . They had my car for three months in the meantime the tires went flat from sitting , they refused to put air (lady) is very unprofessional and rude . They had my car for three months in the meantime the tires went flat from sitting , they refused to put air in my tires and made me drive with my 9 year old to the nearest gas station to put air in them myself. They tried to charge me 200.00 to replace my battery that they drained , M (lady) got very upset when I told her I would purchase a battery else where . They gave me a rental that caught on fire while I was driving down the road. The list could go on. Worst experience ever. I got my car back and there are list of things more wrong . Avoid Kia of mentor if possible!! Customer service is rediculous More
by Brittany
Employees Worked With
Melissa
November 26, 2019
Excellent service! Our sales guy, Marty, went beyond the call of service to lease our new vehicle. I have a very sick son at home and he filled out all the paperwork, had the vehicle ready to go and it took call of service to lease our new vehicle. I have a very sick son at home and he filled out all the paperwork, had the vehicle ready to go and it took only an hour to finish everything! Love our new Kia too! More
by jill
Employees Worked With
November 22, 2019
Wonderful experience Everyone was extremely kind and very helpful! Such a smooth process. I am extremely happy with how everything went and I would definitely recommend go Everyone was extremely kind and very helpful! Such a smooth process. I am extremely happy with how everything went and I would definitely recommend going there if you need a vehicle! More
by shadow.nikki
September 28, 2019
Will be back This was by far my best experience purchasing a vehicle. Sean Carlson was great. 2 hours and out the door. I hope my experience will be just as good i This was by far my best experience purchasing a vehicle. Sean Carlson was great. 2 hours and out the door. I hope my experience will be just as good in the service department when needed More
by CB
Employees Worked With
Sean Carlson
September 27, 2019
2020 Kia Hey Hey! I had the pleasure of working with Dylan Gridley with the purchase of my new Kia Sportage. He took the time to explain all of my options with my new I had the pleasure of working with Dylan Gridley with the purchase of my new Kia Sportage. He took the time to explain all of my options with my new purchase and all of the features with the new car. What a great day!! Such an excellent salesman and yes, my family of 11 brothers and sisters and all of my co-workers all know about him and the dealership! Thank you so much! More
by dbattle1
Employees Worked With
Dylan Gridley
September 26, 2019
a very positive experience! We had the pleasure of working with Scott Golnick of Mentor Kia, to help us with the purchase of our Kia Niro Hybrid car. Since this was our first Hy We had the pleasure of working with Scott Golnick of Mentor Kia, to help us with the purchase of our Kia Niro Hybrid car. Since this was our first Hybrid vehicle, we had many questions about operations and performance. Scott had the knowledge and knew the resources that could answer all of our questions. His patience and kindness was much appreciated. I would certainly recommend Mentor Kia, and particularly Scott Golnick to those in search of a quality experience in purchasing a new vehicle. More
by Rhodes
Employees Worked With
Scott Golnick
