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Ken Ganley Kia Mentor
Mentor, OH
1,381 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,381 reviews
January 21, 2022
Great staff but financing was not clear- the choice of bank was different…Fico score was not clear. Everything happen so fast do not get complete answers bank was different…Fico score was not clear. Everything happen so fast do not get complete answers More
by Roland Ivy
January 13, 2022
Dee, our salesperson has always been very helpful through two auto sales transactions . She is knowledgeable and always responsive to our needs, an excellent salesperson - our son and dtr-in-law have bought two auto sales transactions . She is knowledgeable and always responsive to our needs, an excellent salesperson - our son and dtr-in-law have bought cars from her also. More
by mltowner
Employees Worked With
December 23, 2021
Mentor Kia is a great place to buy a new or used vehicle. We purchased our 2022 Soul from here and couldn’t be more pleased with the way we were treated. We have purchased 4 vehicles from Dave and he has alw We purchased our 2022 Soul from here and couldn’t be more pleased with the way we were treated. We have purchased 4 vehicles from Dave and he has always done treated us very well. More
by j.bramley
Employees Worked With
Dave Clark
December 04, 2021
The staff is very friendly and the service department personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealer personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealerships More
by Tuffmex2008
November 13, 2021
Pandemic shortages resulting in inexperienced and/ or technicians rushing to complete repair work at the customer's expense. Shortly after my repairwork in October, I reported heating problem in my vehic technicians rushing to complete repair work at the customer's expense. Shortly after my repairwork in October, I reported heating problem in my vehicle. Not thinking it was a MAJOR issue, I accepted the next soonest appt in November. Come to find out Kia Service mgr diagnoses the cause is "someone" poured oil in coolant. Even with documentation showing services performed and milti-point inspection (where they topped off all fluids) in October, Kia Mentor Service Mgr (T. GOUGH) still refused to accept ANY PARTS OF THE COSTLY MISTAKE.......while handing me the bill for almost $550. As much as I felt that was a KIA SERVICE error, I asked for them to comp the "labor" charges, as I understood, which was still refused. After having visited Kia of Mentor, 4 times in past 2 months for various costly issues, I felt that was the LEAST they could do. DEFINITELY WONT BE GOING BACK THERE!!! More
by KA2021
Employees Worked With
Tim gough
October 19, 2021
This dealership is great!!!! My husband brought my Kia Sportage in for the first oil change and everything went great!!! They were on time and were done fast!!! Will come back for the next oil change when Sportage in for the first oil change and everything went great!!! They were on time and were done fast!!! Will come back for the next oil change when due!!! Thanx Margaret More
by Margaret
Employees Worked With
Amber Burnett
