Ken Ganley Kia Mentor

Had a full maintenance package included with my 4 year lease. Had to fight to get you guys to "find" it. Then was told my tire rotations weren't included. The woman had a poor attitude. Said my.sales guy lease. Had to fight to get you guys to "find" it. Then was told my tire rotations weren't included. The woman had a poor attitude. Said my.sales guy doesn't work there anymore, but he does. Then we were told that since the purchase, they're not grandfathering in anyone's purchase agreements(maintenance packages, etc.) I was offered the package because I had a poor experience with a salesman my previous time there leasing a vehicle. I would rather pay for my oil changes elsewhere than to deal with you again. Mentor Kia was way better before purchased by Ken Ganley. More

Great service! Noah helped us find a great deal while being polite and with great energy. We are grateful for what they did for us. Noah helped us find a great deal while being polite and with great energy. We are grateful for what they did for us. More

Very disappointed that will not honor my 3 year free oil and tire rotation. Bad business. and tire rotation. Bad business. More

Very friendly and courteous. And very quick at getting things done. On time at getting in And very quick at getting things done. On time at getting in More

Erica is so helpful & sweet. We really enjoy interacting with her & trust we are getting good service! We really enjoy interacting with her & trust we are getting good service! More

Back three times tire problem still no confident tires ok! Hope don’t have to return! ok! Hope don’t have to return! More

Easy to get appointment. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. More

Very professional and easy to work with. They helped me buy a car when no one else would even try !! They helped me buy a car when no one else would even try !! More

I understand that there has recently been a change of ownership. An appointment was made for an oil change and tire rotation. I arrived on time for my appointment and I fail to understand why this woul ownership. An appointment was made for an oil change and tire rotation. I arrived on time for my appointment and I fail to understand why this would take 1 hour and 55 minutes?!?! This is totally unacceptable to me as a customer! Yesterday I went to Tire discount for an appointment with them to purchase and install 4 new tires which they performed in 40 minutes! Can you understand why I’m not pleased with Ganley Kia’s service performance? My time is valuable and I don’t feel Kia service department gets that fact with their inefficient time management with customer service. More

It took 1hr&15 min for a simple oil change &lube . / very uncomfortable lounge seating (to low ,hard to get up. . I paid $39.00 last time with mentor Kia , Three months ago, and paid $64. 00 on my last / very uncomfortable lounge seating (to low ,hard to get up. . I paid $39.00 last time with mentor Kia , Three months ago, and paid $64. 00 on my last visit $ 24.00 increase? Also my car was finished and in the waiting line for 15 min before l was notified. More