Ken Ganley Kia Clarksburg - Service Center

Great service, great staff, and great waiting room. People there are extremely friendly and helpful People there are extremely friendly and helpful More

Friendly and professional, they go above and beyond making sure we are satisfied Kia owners! making sure we are satisfied Kia owners! More

They were friendly, efficient and courteous. I still have the same problem. They didn't get the car to duplicate the problem. I still have the same problem. They didn't get the car to duplicate the problem. More

The service department was extremely helpful showed us everything was done Excellent service would recommend to my friends everything was done Excellent service would recommend to my friends More

I had my first car check with oil change and tire rotation. I felt service person was glad to help rotation. I felt service person was glad to help More

Great people to be around. Wonderful environment. They take very good care of there clients Wonderful environment. They take very good care of there clients More

Easy service appointment was very polite and was in and out in an hour thanks out in an hour thanks More

Worst service ever. They contacted me about a recall. I scheduled the appt. for the following week. They told me it would take about an hour to replace the recalled lig They contacted me about a recall. I scheduled the appt. for the following week. They told me it would take about an hour to replace the recalled light switch. I took off from work, drove 40 min 1 way, checked in, sat there 20 min. to find out that they did not have the switch in stock. I was told they had to order it and that they would contact me when it arrived. The service agent wasn't even apologetic. A good company would look at the up coming work load and verify they have the parts to complete the work for that job. They failed to do this and I wasted 1/2 of the day for xxxxxxxx and simply just took advantage of. This is xxxxing inexcusable in my book. It cost me gas and time away from work. I am a busy guy. I complained and asked for a tank of gas or a lunch voucher for my inconvenience and they refused. So they xxxxed up again as this is not the first bad experience that I have had with them. I will never buy another Kia. It's been nothing but headaches from day 1. They could have contacted me ahead of time to reschedule if they had done their due diligence but they FAILED!!!! More

Always greeted with a smile and taken care of in a timely manner. Dealership takes pride in service. manner. Dealership takes pride in service. More

My recall service visit was quicker than the estimated time. The staff was courteous and answered all questions. time. The staff was courteous and answered all questions. More