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Ken Ganley Kia Alliance - Service Center

Alliance, OH

4.8
119 Reviews
Call Service Center (234) 277-6158

119 Reviews of Ken Ganley Kia Alliance - Service Center

Sort by
December 09, 2023

An oil change and tire rotation took 3 hours. !!!!. They just kept lying to us. More

by georgebrenda99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
Report | Print
Dec 11, 2023 -

Ken Ganley Kia Alliance responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 27, 2023

Service manager was very courteous, professional and thorough. Wait time was very quick. Had a better experience taking my son’s car for routine maintenance at Ganley Kia of Alliance than my own experie More

by Kbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Bentley
Report | Print
Nov 30, 2023 -

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 22, 2023

Jamie did a great job keeping me updated. And the service team got our vehicle in and out quickly. More

by Mjcampbell23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Lowe
Report | Print
Nov 24, 2023 -

Ken Ganley Kia Alliance responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2023

I have always been satisfied with the service. That is why I always come back every 6 months to get the car ready for the seasons. Thank you everyone. If I have a question, you never fail me to an More

by ptricia46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service people
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 06, 2023

Took the car to another dealership that never fixed the problem. Brought it to Ken ganley they figured out what was wrong and gave a loaner while they fixed the issue. More

by depinohio141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just service
Report | Print
Nov 06, 2023 -

depinohio141 responded

They are great

Nov 06, 2023 -

depinohio141 responded

Great place

Nov 08, 2023 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2023

Everyone is very nice and helpful. Prices within reason and don’t try to sell you anything you don’t need More

by Sherryleeharsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with service
Report | Print
Nov 02, 2023 -

Ken Ganley Kia Alliance responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 27, 2023

I love their service department. They do quality work at a fair price. The waiting area is quite nice, too. More

by Ree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 28, 2023 -

Ken Ganley Kia Alliance responded

Hi, thank you so much for your positive comments about Ken Ganley Kia Alliance! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 24, 2023

The service at Ken Ganley for my Escalade was pleasant, efficient, and timely. I recommend them as a dealership for both sales and service. More

by egibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fountain
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October 20, 2023

Great service Always friendly Love my car. I will return when it is time for a new car More

by Wwhitl67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fountain, Amanda Christy, Dan Kelly, Kenneth Robinson, Drew Morris, Garrett Bentley, Thomas Welsh
Report | Print
Oct 22, 2023 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 16, 2023

I moved from Arizona and found that this KIA dealership is just like my previous one. They take care of their customers with the same care as Arizona. More

by schnauzers73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Oct 18, 2023 -

Ken Ganley Kia Alliance responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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