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Ken Ganley Kia Alliance - Service Center

Alliance, OH

4.8
113 Reviews

113 Reviews of Ken Ganley Kia Alliance - Service Center

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March 10, 2025

I'm always treated with respect nice people to do business with in all there departments More

by tregoli0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Ken Ganley Kia Alliance responded

Thank you for the great review! Please let us know if you need anything in the future! Have a wonderful day!

February 20, 2025

Brent was very friendly and attentive, a good listener & kept me updated, didn't have a loaner car since the part took 4 days to get, he did arrange for pick up & drop off Brent's a keeper More

by Debbiekirkland65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Ken Ganley Kia Alliance responded

Hi Debbie! So happy to hear Brent took great care of you! Please let us know if you need anything in the future! Have a wonderful day!

February 18, 2025

Comfortable set up, snacks and beverages while you wait, TV to watch. Knowledgeable and friendly staff. More

by susankenna1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Ken Ganley Kia Alliance responded

Thank you so much for the 5 star review! We appreciate your business and hope to see you again! Take care!

February 18, 2025

I received quick friendly service but my windows are frozen on the inside of my car More

by ahastie31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Ken Ganley Kia Alliance responded

Please give our Service Manager, Mike Delisi a call this morning to discuss your concerns. Your satisfaction is very important to us! Thank you for your business! We appreciate you!

February 15, 2025

Friendly fast service at a affordable price. Clean waiting with snacks, water, coffee and tea. More

by cddougie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Ken Ganley Kia Alliance responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 06, 2025

Very good! Timely, professional and thorough. I appreciated how thorough my car was checked over and the issues were explained in detail to me More

by Beth Dib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Ken Ganley Kia Alliance responded

Hi Beth! So glad to hear you had a great experience with us! Please let us know if you need anything in the future! We appreciate you! Take care!

January 30, 2025

It was a good timely completion of service, very professional and courteous would go back More

by David.pobuda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Ken Ganley Kia Alliance responded

Thank you David for the nice review! Come see us again! Take care!

January 30, 2025

Truly one of the best places I’ve bought a car. Top notch h service. While sitting waiting for my car service to be finished the young man that sold me the car walked thru. He recognized me immedia More

by stephanie_lohr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Ken Ganley Kia Alliance responded

Hey Stephanie! So happy to hear you had a great experience with us in service and sales! We strive to be here for our customers and make sure they are taken care of! Hope you love your new car! "We wanna see ya in a Ken Ganley Kia!!" Come see us again! Take care!

January 21, 2025

Service guy was wonderful! Made my visit so enjoyable! He's only been there 2 months and already I see a huge difference! More

by Me331971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Ken Ganley Kia Alliance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2025

The work performed was fine, except for the tire rotation performed. The actual rotation was okay, but my tire pressure was never checked and adjusted. I daily check my tire pressure. All four tires needed a More

by rabbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Ken Ganley Kia Alliance responded

Good morning! Thank you for the 5 star review, we appreciate it! With the extreme cold temps the pressure can fluctuate a pound here or there. If you have any questions or concerns the service department is here to help, please give them a call! Have a wonderful day!

Jan 16, 2025 -

rabbi responded

I know temperature affects tire pressure, but you never addressed my concern. My tire pressure was never checked. If it was, the pressures would have been corrected, but they weren’t. So, that leads me to believe, as I stated previously, the tire pressure was never checked and corrected, as it should have been. Or, it was checked, and never corrected. Either way, I put the pressure to the recommended factory settings for front and rear tires being it is winter. If this would have happened in summer, it would have been a pound or two less.

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