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Ken Ganley Kia Alliance - Service Center

Alliance, OH

4.8
124 Reviews

124 Reviews of Ken Ganley Kia Alliance - Service Center

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June 16, 2025

Always very helpful and make you feel welcomed. I never wait long for anything i come in for. More

by Irishbratling19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Ken Ganley Kia Alliance responded

So glad to hear you had a great experience with us at Ken Ganley Kia Alliance! Please let us know if you need anything in the future! Take care and come visit us again!!

June 08, 2025

I was treated with respect and friendliness during this maintenance appointment. The gentleman I spoke with to schedule the appointment was very informative and kind. Nothing but good things to say. More

by King.susanv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

My husband brought our car for oil change. They got him in early then washed the car. Prompt and courteous service. More

by Praiselift777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Ken Ganley Kia Alliance responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2025

Always fast friendly service with a smile. I purchased my vehicle 2 years ago and have never been pressured to accept any service I wasn't expecting. Will be going back for my future needs. More

by rockneflug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2025

I was not thrilled with the service department. This was my first time there with a problem and they basically blew me off as if I did not know what I was talking about. I did not get a solution to More

by danetteab
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike DeLisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Steed
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 18, 2025

I am very pleased with the work they do on my vehicle the people are very friendly I recommend taking your vehicle there More

by wilsonpatricia335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Ken Ganley Kia Alliance responded

So happy to hear you had a great visit with us! Please let us know if you need anything further! Come see us again! Take care!

May 11, 2025

Answered our questions got the work done very quickly and helped us with our recall questions. More

by Cindie wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Ken Ganley Kia Alliance responded

Hi Cindie, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

Steve was very professional and straight up front with me. They made all repairs in a timely manner. More

by fliphome1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Ken Ganley Kia Alliance responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Please don't hesitate to reach out if there's anything additional we can do for you.

May 07, 2025

They take care of their customers, very well, and explain everything clearly and effectively. Always greet with a friendly smile! More

by shayla.dudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Ken Ganley Kia Alliance responded

Hello Shayla, thank you for your kind review, we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! We look forward to your next visit! Take care!

May 02, 2025

Awesome service as always! ! They always have a smiling face and explain everything so I have no questions More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kam Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rykalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Giudici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Holodnak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike DeLisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Haggarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Ken Ganley Kia Alliance responded

Its wonderful to hear our Service team took great care of you! Please let us know if you need anything in the future! Take care!

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