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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,283 Reviews
Call Service Center (888) 433-2764

1,283 Reviews of Ken Ganley Ford Parma - Service Center

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September 03, 2024

Very please with the service. Big shout out to Alicia Jeffery!!!!! Home made sure I had a Uber ride to and from the dealer understood my situation and went to beyond thank you. More

by Marisol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Ken Ganley Ford Parma responded

Thank you so much, Marisol, for your kind words for Alicia and for taking the time to leave us this wonderful feedback!

Sep 03, 2024 -

Ken Ganley Ford Parma responded

Marisol, We are very happy to hear Alicia provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2024

Alicia was great. Very helpful and made sure our vehicle was taken care of in a timely manner. More

by ME13DIDONNA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Alicia here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

September 02, 2024

George took care of me quickly and efficiently. Overall pleased with the sense I received More

by Pak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that George was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

September 02, 2024

My small business has been using ganley for decades after both vehicles currently there are completed properly we will no longer be using ganley More

by GETZEN1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 31, 2024

Friendly service advisor. Very helpful and trustworthy. Girl taking payment not very friendly at all. More

by LZANATH98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney
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Sep 01, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2024

Thank you for keeping my cars serviced in top condition year after year. This includes oil changes and any other maintenance issues that need to be taken care of. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2024 -

Ken Ganley Ford Parma responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

August 30, 2024

Always treated very well. They take great care of my car. The only place I take my Ford. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Ken Ganley Ford Parma responded

Patrick, Thank you for your very kind review. Dave and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

August 30, 2024

We deal with a lot of different dealerships in the area, Alicia by far is the best ! More

by patrick.spohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Ken Ganley Ford Parma responded

Patrick, Thanks for sharing about your experience with Ken Ganley Ford Parma. Alicia and our team appreciate your business and hope to see you again soon!

August 30, 2024

very friendly and it didn’t take as long as they thought! will definitely use this dealership for my vehicle needs More

by wfisher0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

August 29, 2024

I’ve had high quality service performed on my Mustang by Ken Ganley Ford. They are a 5-star dealer! More

by RVP120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

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