Ken Ganley Ford Parma - Service Center

Extra hidden service fees Recently dropped my car off for new windshield and oil change. Asked them repeatedly $320 covered everything for window install was repeatedly told y Recently dropped my car off for new windshield and oil change. Asked them repeatedly $320 covered everything for window install was repeatedly told yes. Got $40 oil change total should have been close to $360. I walked out paying $414. Get charged a misc. Charge of $25. For what I asked and was told oh rags and partial bottles for oil change. Sales tax was another. When I ask repeated $320 for everything I expect it to mean everything. More

Extremely disappointed with the lack of professionalism I ordered a part for my truck a week in advance, and showed up for my early appointment just to find out they didn't have the part my car needed. They I ordered a part for my truck a week in advance, and showed up for my early appointment just to find out they didn't have the part my car needed. They said they had put it in someone else's car. I had to reschedule my appointment for the next week. Another instance I ordered and paid for a part and the installation on their website. I showed up and was told the prices were incorrect and were actually higher. The third and final time I went to the dealer they found 2 oil leaks on the rear axle and on the transmission. They told me they didn't have the necessary parts in stock. They said they would order it. Two weeks went by, and I called back. They assured me they would call back the following week. A month has now gone by, and I still have not received a call. I would not recommend this dealer to anyone. They truly have the worst customer service I have encountered. Their managers, service department, and receptionists do not know how to follow through or be professional. More

I didn't like the cleanest , and even with appointment i had to wait 2 hours and 30 min. The car has some dirt in the car . And the car wasn't that clean from the out side but ok tho . appointment i had to wait 2 hours and 30 min. The car has some dirt in the car . And the car wasn't that clean from the out side but ok tho . More

I bought a new 2008 Ford Ranger 4x4 in november of 2007. I bought a new 2008 Ford Ranger 4x4 in november of 2007. i have had multiple problems with it. so many, it would take pages to explain. But, the maj I bought a new 2008 Ford Ranger 4x4 in november of 2007. i have had multiple problems with it. so many, it would take pages to explain. But, the major ones being; 2 blowouts in less than 15000 miles, and the bed liner flew out of the truck at 21000 miles. The loose bedliner flapped in the wind enough, that it scratched the bed rail of my truck, horribly. Ganley ford and the ford motor company have both denied any fault in the matter, and furthermore, has accused me of removeing the bed liner for a new paint job. They have had the truck fo 2 weeks. nothing done. I have contacted the general manager 3 times. no return call. every information i have obtained has been through me calling them. they have not called once until they decided they would not fix it. they told me i could buy some paint and fix it myself. this truck is still under a 36000 mile bumper to bumper warranty. they are very unprofessional, and i am tired of it. consumer protection is handling the caes now. I sincerely hope anyone who reads this will take heed to what i'm saying. More