Ken Ganley Ford Parma - Service Center

All was Great.Service and People!Vehicle was done on All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! More

1st Scheduled service on my new Ecosport The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them mys The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them myself. More

Terrific Service! Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I wo Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I would have for now at Ganley since my car's book value was less than the proposed service. I appreciate all the great service I have received and I travel 60 miles to go to Ganley Ford West on Lorain in Ohio City for the all my service since 2011! Thanks again to Jessica she is terrific! More

good but one concern On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always ex On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always excellent and staff very attentive and clear about what needs to be done. Never had any problems. This visit was the same as to services. But during this visit the person who I was dealing with advised me that I needed 3 new tires (had got one new tire a couple of years back) She suggested I sign up for Ford credit card and would get a refund of $70.00 on the tires, plus other refunds . So right there and then I completed the application for the credit card and was approved. At the end of my visit she gave me the refund information to apply. But when i applied I was informed that I did not qualify as I only bought 3 tires not 4. The problem for me is that I would have shopped around as to price of tires before making a decision to go ahead with new tires if I had known I would not get the $70.00 refund. So not happy about this. More

Great Service I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have alwa I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have always accommodated me with regards to my appointments for service. More

They provided a convenient scheduled maintenance time, saw me on time and had me on my way completely satisfied. They also had my touch up paint ready when I went in for service saw me on time and had me on my way completely satisfied. They also had my touch up paint ready when I went in for service More

great Quick appointment scheduling, I was able to drop the car off in the morning and pick it up afterwork! Perfect and convenient. Everyone was professio Quick appointment scheduling, I was able to drop the car off in the morning and pick it up afterwork! Perfect and convenient. Everyone was professional and friendly, More

I will never buy an Auto from any Ganley Dealership I have regretted buying my Escape from Ganley from day-one,I should have gone to AUTONATION, however I decided to buy locally, after seeing the sales I have regretted buying my Escape from Ganley from day-one,I should have gone to AUTONATION, however I decided to buy locally, after seeing the sales slip the Sales Manager couldn't explain it to us. I felt we were over charged. I do however get my vehicles serviced at Ganley, this may change down the road. Lou Toth More

I have no comment,feel like ford was trying to make money,had car in shop 4-5times I lost count called to speak to district manager still waiting on a call back. money,had car in shop 4-5times I lost count called to speak to district manager still waiting on a call back. More

Friendly staff,knowledgeable I always get terrific service & they always let me know what I may need in the future.The service dept is very fast & very efficient. I always get terrific service & they always let me know what I may need in the future.The service dept is very fast & very efficient. More