Ken Ganley Ford Parma - Service Center

Aaron was great and helpful. Vehicle took a little longer than I expected, but they did a great job. Would definitely service my vehicle here again. than I expected, but they did a great job. Would definitely service my vehicle here again. More

I dropped the car off accidentally a day early they got the car in early did the recall did an oil change and tire rotation said I needed brakes that was way to expensive the car in early did the recall did an oil change and tire rotation said I needed brakes that was way to expensive More

Very unhappy, service wasn't completed on my truck. Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in S Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in September 2020 and I bought the truck in November 2020. I rarely drive the truck. I was assured the service would be covered under warranty. I received a call May 8th in order to get the full work done on the truck, it would cost me $199.00. More

Service reps always very professional and pleasant. Dave was great at explaining service options and having notes for me to reference at a later time. was great at explaining service options and having notes for me to reference at a later time. More

Fantastic, quick and friendly! I drove up and was waited on immediately. The service person was friendly and explained the service that I requested. He also led my to the waiting area. on immediately. The service person was friendly and explained the service that I requested. He also led my to the waiting area. More

Well problem not taken care of,waiting on a rental car and to complete job still got to finish the noise problem I am hearing on start up and to complete job still got to finish the noise problem I am hearing on start up More

My vehicle went in for warranty work and fell subject to the parts lack of availability. The protracted time to repair was no fault of the service department who updated me as to progress and ultimately co the parts lack of availability. The protracted time to repair was no fault of the service department who updated me as to progress and ultimately completion. More

Service and Sales were all outstanding, really excellent. Ya'll nailed it. Went from service to Sales in the same day. Thanks everyone. Will S Ya'll nailed it. Went from service to Sales in the same day. Thanks everyone. Will S More

Over crowded. Behind schedule...why bother w appointments? I asked about additional service and was abruptly Tod to schedule another appt. This, my 6th recall, reminds me why I now buy GMC appointments? I asked about additional service and was abruptly Tod to schedule another appt. This, my 6th recall, reminds me why I now buy GMC More

I have been coming here for almost a year. Every time I have visited they have taken care of my problems probably better than any dealership I’ve ever been to. The service staff is just super outstanding. have visited they have taken care of my problems probably better than any dealership I’ve ever been to. The service staff is just super outstanding. They also have treated me very very fair. When they say it’s going to be fixed by a certain day and time it will be fixed then. They even gave me a loaner car, because I couldn’t get home without it. I would definitely buy my next car from them. More