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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,417 Reviews
Call Service Center (888) 433-2764

1,417 Reviews of Ken Ganley Ford Parma - Service Center

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July 09, 2021

Brought vehicle in 4x and problem was still not fixed after spending a large amount of money. No loaner vehicle offered. Huge inconvenience for me and my spouse who both work 45+ minutes from home at o More

by MKONOPKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2021 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 07, 2021

Perfect work and the people were excellent everyone was Perfect work and the people were excellent everyone was very Friendly and I enjoyed the experience I will be back and refer my friends and family More

by KOU0000ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 07, 2021

👍 nice Always……. Excellent service. 😁THANKS . Hard. Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones. More

by canica044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 30, 2021

Ganley Ford West is the best! We've been customers for more than 30 years. We keep coming back because of the excellent service. They always keep me informed and give a variety of service and product op More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you,Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

June 30, 2021

The desk area and waiting room was clean and organized. Staff was friendly and knowledgeable. I wish my bill was on more of a less expensive side. More

by DLANTZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
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Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

June 29, 2021

Excellent service. Good communication. Received an oil change/tire rotation and car was More

by MSCHREIBER81884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
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Jun 29, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience working with Aaron! We sincerely value your business and look forward to your next visit.

June 29, 2021

Always great service. Even on hectic days they really hustle to help you out. More

by BARBBODEMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely, Aaron Trainer
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Jun 29, 2021 -

Ken Ganley Ford Parma responded

Barb, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ashley and Aaron met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2021

Service was good and fast. They were supposed to text appointment reminders and I never got one. Overall service was good and friendly staff More

by DIANEWINPINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Ken Ganley Ford Parma responded

Diane, Thank you so much for your kind words for your service team, and for taking the time to leave us this wonderful feedback!

June 26, 2021

Got me in and out within 2 hours. Service manager was friendly & knowledgeable. More

by WDONLON2
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Dave delivered such a great experience!

June 25, 2021

The service department at Ganley Ford is remarkable. Everytime I bring my vehicle in it's well taken care of. I'm glad I chose this location. More

by Luvlyfe
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
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Jun 28, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that Ashley was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

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