Ken Ganley Ford Parma - Service Center

Set appoint for 9am, kept my car the entire day and observed them getting to my car at 4pm with a quick look and “he’s been working on it and we don’t have an answer for you, will need another day”. N observed them getting to my car at 4pm with a quick look and “he’s been working on it and we don’t have an answer for you, will need another day”. No progress updates and ignored me in waiting area. Worst dealer experience ever. More

The staff was very friendly and helpful. They called multiple times to give updates and let me know the progress of my car. Great customer service. multiple times to give updates and let me know the progress of my car. Great customer service. More

No wait, easy drop off, attendant said it would be about an hour wait and it was. Attendant also helped me receive a discount which I was very appreciative of! an hour wait and it was. Attendant also helped me receive a discount which I was very appreciative of! More

Car in for sync WiFi problem.screen freezes so told to shut off hotspot app. Seems to me this app. Is not working why offer it if it doesn’t work shut off hotspot app. Seems to me this app. Is not working why offer it if it doesn’t work More

I had my car in for service and the staff was courteous and Scott Hill did a excellent job on my car. His work is very professional and done in a timely manner, and Scott Hill did a excellent job on my car. His work is very professional and done in a timely manner, More

Amazing! I am new to the area and I needed my car looked at since the engine light was on, when I called they were very nice and fit me in right away. The I am new to the area and I needed my car looked at since the engine light was on, when I called they were very nice and fit me in right away. They were very informative and explained everything that was wrong and even though they had to order a part I still got my car back the next day! More

I recently had a flat tire and Ganley West was able to fit me in the day I called and fix the tire the same day as well. I purchased a warranty with them when I purchased my vehicle and they called the co fit me in the day I called and fix the tire the same day as well. I purchased a warranty with them when I purchased my vehicle and they called the company and made sure the tire was covered. More

Service is great. Nick and team were very helpful. They did everything they could to keep us happy with a new car that didn’t start. did everything they could to keep us happy with a new car that didn’t start. More

You guys were 3 guys short that day. The manager took a guy off a job to get me in and out. I was there only for a half hour. The driver from Kufner knew exactly what was wrong with my car.. Turns out th guy off a job to get me in and out. I was there only for a half hour. The driver from Kufner knew exactly what was wrong with my car.. Turns out the part was under recall and it was fixed for free. The dealer that I bought the car from had no clue about the recall. Thank You for an excellent experience. More

Did not go the area of concern on the car. Area highlighted in yellow. Would have that taken care of while car was in Ford service center. highlighted in yellow. Would have that taken care of while car was in Ford service center. More