Ken Ganley Ford Parma - Service Center

As always. Your team kept excellent care of me. They were experienced and very thoughtful through the whole process. I look forward to each visit, knowing that I will be kept care of. Customer Service mean experienced and very thoughtful through the whole process. I look forward to each visit, knowing that I will be kept care of. Customer Service means a lot to me and you deliver it with zest. More

FAST, EASY, FAIR! My top three words of choice. Definitely check them out, no pressure and they will work with you, no problem. VERY HAPPY! Definitely check them out, no pressure and they will work with you, no problem. VERY HAPPY! More

Demasiado de espera nunca tienen los res puesto listo y no arreglan completo lo que se le dice pero l atención es muy bueno solo deben mejorar su servicio no arreglan completo lo que se le dice pero l atención es muy bueno solo deben mejorar su servicio More

Worst experience ever. I had my vehicle towed there for service. They tried to charge me $336 dollars for a part that other dealers charge $280 for with a 2 yr warranty and I had to wait 2 days to get the service. They tried to charge me $336 dollars for a part that other dealers charge $280 for with a 2 yr warranty and I had to wait 2 days to get the part in. Autozone charges $110 with a lifetime warranty and had the part in stock. After them having my truck for 5 days I gave them an ultimatum to have the truck done in 1 hour or I was going to have it towed somewhere else. It cost me over $700 to have the 3 yr old starter replaced. Not likely that I will ever go back there again for service. More

Great customer service. Dave explained what needed to be done and took good care of my Mustang. There's also a customer waiting area with good Wi-Fi where I could get some work done. done and took good care of my Mustang. There's also a customer waiting area with good Wi-Fi where I could get some work done. More

Best service center in town. The staff always make sure you’re well taken care of and it every problem has been resolved. Highly recommend Ganley Ford West. you’re well taken care of and it every problem has been resolved. Highly recommend Ganley Ford West. More

CJ in sales is amazing, Dave in service is too. The CJ in sales is amazing, Dave in service is too. The Mayfield finance guy was also great. Up front and honest all around. Great experience!!! CJ in sales is amazing, Dave in service is too. The Mayfield finance guy was also great. Up front and honest all around. Great experience!!! More

I normally go to Bob Gillingham Ford… Decided on Ganley Ford West for my oil change/Works package… Took 2 1/2 hours to complete…not good…will go back to Gillingham next time…At the two hour mark, my vehicl Ford West for my oil change/Works package… Took 2 1/2 hours to complete…not good…will go back to Gillingham next time…At the two hour mark, my vehicle was still up on the rack… I bypassed the free car wash because it took so long…never again👎👎 More

Dropped off my car and was first in line to get service. Service man Dave checked me in and it took all day to have my car ready . Dave explained to me that he was a technician short. Still, it took too Service man Dave checked me in and it took all day to have my car ready . Dave explained to me that he was a technician short. Still, it took too long for me to get my car back. More

The best of the best‼️ Tom, CJ, Dan, Brandon, & Tracy we’re do great 😊 to work with. 5 stars 🌟 across the board. we’re do great 😊 to work with. 5 stars 🌟 across the board. More