Ken Ganley Ford Parma - Service Center

Called for an oil change appointment, they were able to get me in the same day. They completed the work in under an hour. get me in the same day. They completed the work in under an hour. More

I called on a Thursday was able to get an appointment for the following Monday at 10am. I arrived early at 8am was told I didn't have my appointment in the system, then was told its wasn't a problem a p for the following Monday at 10am. I arrived early at 8am was told I didn't have my appointment in the system, then was told its wasn't a problem a problem was taken right and my oil change and rotation was taken care of by 9:30am I very satisfied. More

Dave Moga was excellent and helped get me in right away. He called frequently with pricing and updates. Great experience! He called frequently with pricing and updates. Great experience! More

My car was serviced on December 27, 2021, and the service was professional and quick. I was treated kindly and I am glad that I leased my car from Ganley Ford West. was professional and quick. I was treated kindly and I am glad that I leased my car from Ganley Ford West. More

The technician was very courteous and professional. I was very pleased with the customer service. very pleased with the customer service. More

My service needs were completed on time, completed quickly and fairly priced. Everyone was helpful and polite. My vehicle was returned to me clean and washed. I have always had excellent service at Ga quickly and fairly priced. Everyone was helpful and polite. My vehicle was returned to me clean and washed. I have always had excellent service at Ganley Ford West and continue to have all my service needs completed there. More

They took my car in and was able to diagnose it, get the part and fix it all in 2 days! part and fix it all in 2 days! More

Was treated respectful and job was done in a unexpectedly fast time! Very grateful for updates and explanation of what was done and possibly future needs. Dave makes me feel welcome each time I’m here! No fast time! Very grateful for updates and explanation of what was done and possibly future needs. Dave makes me feel welcome each time I’m here! Now that’s what you call customer service! More

Scheduling was easy snd the work was done quickly. Communication was great and people are friendly. Communication was great and people are friendly. More

Spent $400 for a battery!!! I took my car in for a problem with the start stop feature. I asked if it could be the battery I was told no. The ran tests charged me $170 to tell me they could not find a problem with the start stop feature. I asked if it could be the battery I was told no. The ran tests charged me $170 to tell me they could not find anything wrong. Took my car home. A little over a week later same problem plus the RPMs were running high. Took it back was told after a couple days that they were able to duplicate the problem now they have to figure out why it is happening. They called to tell us that the battery was not fully charged and we needed to replace it in order to find out what’s wrong. Replaced the battery received a message stating they were still trying to figure it out ( been a week now) I called back to ask for more information I need my car back at this point. 4 days later (over the weekend) we get a call that the car is ready again found nothing wrong so they attributed the problem to the battery. I asked why they didn’t know it was the battery a couple weeks earlier when I first brought it in I was given a basic blow off answer and than why didn’t they know it was the battery when I first brought it back. Again no good answer. So I was without my car for almost 3 weeks total and spent over $400 for a battery!! Very frustrating More