Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

Each time after service I have come back for same issue Service department can not do repair right from first time. I have to come back for same issue at least one more time.I am just take my truck from se Service department can not do repair right from first time. I have to come back for same issue at least one more time.I am just take my truck from service it still have same problem. They are replace ac condenser and after that my fen make a big noise they claim thet can not find any noise i was record noise on my cellphone and present to service department stil hace same isue . After that they replace my electronic start control. I have come back same day my key control buttons don't work also they made 3 rd key at the same time they burn my heating component it was work perfectly fine till I received my truck from repair. They replace heating component ofcourse they charge me then that part not working properly it take 3 week for that work first time I return truck imeddietly after service and they tall me that I can drive truck till they receive replacement part it take 2 and half weeks. They replace my tire pressure sensor I still have tire pressure lite on my dashboard I cal same day they tall me come back tomorrow that sensor looks very different then original sensor I do this review from dealers waiting room and I am vory what they do wrong next. I always maintenance my truck in dilership No one from managers come to me with any word not even apology Best guy is whole place is Mr Bill Whipple service department desk. Wery Wery disappointed Strong not recommended for service More

Noise from rear tire I was about to travel to NY and was worried about the sound coming from the rear tires with just having new tires put on. Austin went above and beyond I was about to travel to NY and was worried about the sound coming from the rear tires with just having new tires put on. Austin went above and beyond to make certain I traveled safely. Very polite and understanding of my situation with me asking for same day service and the service department accommodated to ensure my vehicle was safe. I appreciate that and Austin kept me informed of the status of the service and in the end my Jeep was fixed and ready for my trip! Thank you again Austin for all you did. More

what a great person he know exactly what customers need when he greets a customer he enjoys his job very much and always has the right answer the service and sales d he know exactly what customers need when he greets a customer he enjoys his job very much and always has the right answer the service and sales dept and detail dept are top notch More

300s Freak I always get into the dealership in a good amount of time. Everyone in there is so friendly and the go beyond the line of duty. Which is great. I always get into the dealership in a good amount of time. Everyone in there is so friendly and the go beyond the line of duty. Which is great. More

Worst Service I have ever experienced Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an o Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an oil change there for the first time and found out they didn't put oil in it. Car was stalling out and lights were on so I brought it to another dealership to find out there was no oil put in my car causing all the issues and having to replace other parts that went bad due to not having oil. I called and talked with the service manager and a manager and was told I could take time out of my day and inconvenience me to bring it in for them to look at my car but I would have to pay for it all. They were not friendly. Would never recommend the dealership for service work. More