Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

Bill is awesome when he says he’s going to do something he does it. Bill Takes care of me & my family. Great service! & Staff he does it. Bill Takes care of me & my family. Great service! & Staff More

Wow what a surprise had my truck in for service on Wow what a surprise had my truck in for service on Veterans Day .Being a Vietnam Veteran and waiting for my truck , Ganley Village of painesville pi Wow what a surprise had my truck in for service on Veterans Day .Being a Vietnam Veteran and waiting for my truck , Ganley Village of painesville picked up the tab .I like to thank village staff and most of all Justin Taylor for the generous gesture and support for Veterans. THANKS GANLEY! More

The customer service here is five out of five stars nick Mcintire too amazing care of me and what is now my new car I would come back and by another car from him no problem. He really listens to the custome Mcintire too amazing care of me and what is now my new car I would come back and by another car from him no problem. He really listens to the customers wants and needs. More

Great service,i was called daily with update,justin is the best service mgr. I have ever dealt with and i have owned over 60 vehiclesand i feel very blessed to have met him. Thank you nustin the best service mgr. I have ever dealt with and i have owned over 60 vehiclesand i feel very blessed to have met him. Thank you nustin More

Our experience My wife and I went in to look at new Rams. Jeff our salesman was awesome. he made our experience a memorable one. We definitely recommend Ganley! My wife and I went in to look at new Rams. Jeff our salesman was awesome. he made our experience a memorable one. We definitely recommend Ganley! More

This is a great dealership with amazing sales and prices and a very helpful staff Eric and Jim were very helpful and had a great experience and a very helpful staff Eric and Jim were very helpful and had a great experience More

service department Took my vehicle in for repair, recall, I dropped off my car the work was done right. I got a call was told it was ready and I went and picked it up. Took my vehicle in for repair, recall, I dropped off my car the work was done right. I got a call was told it was ready and I went and picked it up. No problems, never do More

Great service from Ganley Village Jeep I called with some questions and Whitney Huxel answered them all professionally and politely, she is a great fit for the Ganley team and I'm sure she' I called with some questions and Whitney Huxel answered them all professionally and politely, she is a great fit for the Ganley team and I'm sure she'll go far in this industry. More

Incredible regular service, makes up for 1 /only "bad" time After having 1 initial not so great service experience, Ganley has really shown their true colors as actually caring for their customers. I had a "hop After having 1 initial not so great service experience, Ganley has really shown their true colors as actually caring for their customers. I had a "hopefully" fluke incident w/my Certified used car that was hard to replicate for them (my Charger decided to shut down completely & at random while driving on the freeway), but eventually the PCM was found to be at fault & quickly replaced. I recently had a factory recall plus an issue that was thankfully covered by the extended warranty I bought & had a great experience from start to finish! Although they didn't have the particular part on hand to fix the warranty issue, they got it in first thing the next morning (after a late afternoon appointment). I opted not to get a loaner this time and they very politely provided me with a ride home (the guy that drove me had me laughing and happy the whole ride home)! While I thought I would not ever deal with them again after some likely misplaced frustration stemming from my original issue, I can confidently say that I will likely purchase my next car from them. I appreciate the "no pressure" type approach to upsell unnecessary services when going in for service and their overall friendly attitude. As an admittedly particularly picky consumer, I'm glad to have landed at their door, as they've more than earned my trust and continued business. 10/10 would recommend!! * I can't remember the guy's name that helped me, but he was great. More

Jeep in for a week and still no timetable when it will done I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I calle I have had my jeep grand Cherokee for three months. A month into my lease my radio was not working properly and holding pre-station channels. I called the service department and made a schedule and scheduled an appointment for 9 AM. After dropping off my vehicle I heard nothing and called at 1 PM, they had just pulled it in at 4 PM I had heard nothing again so I stopped up to see what was going on. They said they had no fix for it so I told him I want to take my car. A month later my Jeeps screen is going black and no controls are available. I called to make an appointment and the first vehicle for rental iavailable Is 2.5 weeks out. I take the appointment and unfortunately the problem gets worse. I stop in a week before my appointment and say what am I supposed to do when I have no controls on the screen I am told it is not life-threatening I said well I would like to you to take it in early and he’s tells me well I can screw somebody else and give you a car. A week later I get a call from the service department reminding me of my original appointment. I said that’s funny because you had my car for a week she then says let me check and transferred me to the service manager. I ask what is going on he said I had a tech look at it however he’s been busy with an engine. No estimate of when this will be resolved. I have now had their rental Dodge Caravan for a week while I pay for my lease with No time frame of when my car will be completed. So far the service department has done nothing. I would not recommend them to anyone. Only word to describe is HORRIBLE. After writing the review and calling the dealership, the service manager was in contact immediately and kept me update daily and quickly took care of the problem and was apologetic. While overall, is wasn't the greatest experience, Bill Cannato did his best to take care of it once it was brought to his attention. Updated overall rating to a 3. More