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Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

Painesville, OH

4.9
135 Reviews
Call Service Center (440) 354-4368

135 Reviews of Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

Sort by
March 09, 2023

A pleasure to deal with , very professional staff, kept scheduled time , ready when it was pro More

by Earls64ss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

February 18, 2023

I got in quickly. Everyone was so friendly and helpful. They fixed my Jeep quickly. Even offered me a ride if I needed to leave. I’ve been to the other 2 Jeep dealers More

by Slimred777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman that initially checked me in was great, Lexi Estvanko
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Feb 20, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 16, 2023

Quick service all the time they are there to help us in all of our needs A+ service 👌🏽 More

by Marqoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Thomas
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Feb 18, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2023

I had wonderful service. Everyone was friendly and respectful. They came and checked on me in the waiting room and explained what was happening with my vehicle. Super pleasan More

by Angiedidovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Coolidge and Todd Coolidge
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Feb 14, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

February 06, 2023

The team at Ganley were professional and courteous. The customer waiting lounge was clean and quite comfortable More

by Raptoratf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Feb 09, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville! Feel free to reach out to us if you need anything. Have a wonderful day.

February 02, 2023

The service department has failed me twice. Now I call and no response. Email no response. More

by Chris Craft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cleek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc McEwen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi Chris, thank you for your feedback. We are sorry that your experience at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 26, 2023

Justin Cleek and his team was awesome as always! ! I am sure to be back More

by angel.victor82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cleek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville. We are always more than happy to assist you if anything else comes up. Take care!

January 14, 2023

Had problem with my truck and the service department went above and beyond with the repairs. Very satisfied. More

by Wizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Coolidge
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Jan 19, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 14, 2023

Service was great Mike was very friendly and helpful made experience easy thank you very much More

by mdthomas7264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Thomas
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Jan 19, 2023 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville! Please don't hesitate to reach out to us if there's anything more we can do!

July 08, 2022

Item had wrong part number and picture in line ,I NEEDED THE SHORT CARGO BED LINER and what was sent was the large one and was told there was only the one size. I told him to go on AMAZON check out the diff More

by theralin_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Dawes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Jul 11, 2022 -

theralin_1 responded

I had called to say sorry for the order sent back, that I made a mistake. Your picture on AMAZON showed the short version of the cargo tray and that is what I wanted .The person in the parts area said there was only one cargo tray and to a point he was correct. Mopar Cargo tray 82215677AB Mopar Molded Cargo tray is what you stock 82214032 I checked your web-sit and didn't find the cargo tray which is the one I wanted.

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