Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

Good Support Staff Paula at Ganley Village booked my appointment for a recall, and she cited other "outstanding" recalls, also. Even though the other recalls had been Paula at Ganley Village booked my appointment for a recall, and she cited other "outstanding" recalls, also. Even though the other recalls had been already addressed, she's the only one at any dealer who brought these to attention during my initial phone call to schedule the appointment. Once, another dealership never bothered to research my car's records while scheduling a recall appointment thus prompting me to make unnecessary plans and trip to the dealership. Paula corrected my records and went the extra mile to offer transportation if needed. More

postivie experience prepaid for my oil changes. they were professional, showed me some things to be aware of based on the mileage of the vehicle. gave me a pricing sched prepaid for my oil changes. they were professional, showed me some things to be aware of based on the mileage of the vehicle. gave me a pricing schedule so I could plan for the maintenance work. More

Excellent Everyone is very friendly and takes time out of their day to make sure i am getting great service. I am very satisfied with my purchase! Everyone is very friendly and takes time out of their day to make sure i am getting great service. I am very satisfied with my purchase! More

Warranty item for transmission Don and Bill helped me deal with a frustrating situation with my 2013 Dodge Ram 2500. It was regarding the rework on the transmission for a replacem Don and Bill helped me deal with a frustrating situation with my 2013 Dodge Ram 2500. It was regarding the rework on the transmission for a replacement part that apparently failed again. More

Service Dept. That Cares I have been using this service department for around 37 years. They are excellent. They care about their customers and keep my card in top condition I have been using this service department for around 37 years. They are excellent. They care about their customers and keep my card in top condition They also work to keep my costs down. I always ask for Bill Whipple to handle me. I have dealt with him for years and I look to him also as a friend. I also have confidence and trust in Bill Cannota. I also look at him as a friend. I wish I knew the names of some of the service people as they always get the items fixed first time. These people are the reason I keep coming back. More

Service Had vehicle towed to dealership due to an accident. They ordered parts and were able to fix the vehicle in the time promised to me. Also, they did all Had vehicle towed to dealership due to an accident. They ordered parts and were able to fix the vehicle in the time promised to me. Also, they did all recall work without even asking. A great proactive approach. Thanks More

Best experience with a service provider ever!!!! Bill (Whipple) was amazing and just so helpful!!! Will bring all of my vehicles here in the future! And I am going to recommend to everyone!!! Bill (Whipple) was amazing and just so helpful!!! Will bring all of my vehicles here in the future! And I am going to recommend to everyone!!! More

Recall service Made an appointment with Bill Whipple for a service recall. Set up within a week. Took my Journey in. Waited about 2 hours for the work to be done. Made an appointment with Bill Whipple for a service recall. Set up within a week. Took my Journey in. Waited about 2 hours for the work to be done. More