Ken Ganley Chrysler Dodge Jeep Ram Mentor
Mentor, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,702 reviews
Great experience We went in just to price yet walked out buyers. Henry was fantastic as was everybody else. The most painless car-buying experience I've ever had. H We went in just to price yet walked out buyers. Henry was fantastic as was everybody else. The most painless car-buying experience I've ever had. Highly-recommended. More
Great experience at Ganley I recently purchased a 2015 Jeep Compass and I love it! The whole team make me feel very welcome and were super nice. Eric was my sales person, and wa I recently purchased a 2015 Jeep Compass and I love it! The whole team make me feel very welcome and were super nice. Eric was my sales person, and was great. He was knowledgeable about the vehicle and was helpful in answering all of my questions. More
Purchase of new vehicle The entire, overall experience of the dealership was fantastic. I could not have asked for a better first vehicle buy than I did with this dealership. The entire, overall experience of the dealership was fantastic. I could not have asked for a better first vehicle buy than I did with this dealership. The associates were all extremely nice, the facility was spotless, and everything was well run. Every staff member I met was friendly and helpful, and the dealership located my ideal vehicle quickly and efficiently. There were no surprises and everything was presented up front and in a professional manner. I worked with Henry with locating the vehicle I wanted and he had it at the dealership in a matter of days. He knew his information about the Jeep I purchased and did a great job explaining every detail I needed to know. I also worked with Michael in financing who did an amazing job getting the coverage I wanted at a price I could afford. I don't see myself going to another dealership as I long as I'm in this area and cannot praise them enough for the services they provided. More
Thank you Vanni! Vanni was great to work with, I would recommend going to see her if you're ever in the market for a vehicle! I love my new jeep! Vanni was great to work with, I would recommend going to see her if you're ever in the market for a vehicle! I love my new jeep! More
Love!! I had a wonderful experience purchasing my new Jeep Cherokee! Everyone I came in contact with was patient, kind, and professional. I love my new car! I had a wonderful experience purchasing my new Jeep Cherokee! Everyone I came in contact with was patient, kind, and professional. I love my new car! Thanks for everything! More
good experience The people we dealt with were very personable and answered every question we had. Even after the sale I am able to reach out and get a question answer The people we dealt with were very personable and answered every question we had. Even after the sale I am able to reach out and get a question answered very quickly. I am sure we will be back to deal again on other vehicles. Troy Rossman and Rob Franks made sure it was the right deal for us, before signing any papers. They made us feel comfortable and tended to all our needs. More
Salesperson Great.....Dealership Not So Much Finance Department messed up on some of my paperwork and they tried to get my father to sign blank papers for the payoff on my trade in. The Managers Finance Department messed up on some of my paperwork and they tried to get my father to sign blank papers for the payoff on my trade in. The Managers offered help that they never followed through with. Although, I do have to say, when my car leaked (brand new vehicle) after the third attempt to fix, the dealership did make good on it, thank you Justin. For the most part I found they have terrible follow up and follow thru skills. Not just one person but many, ranging from the Finance Department to some of the General Managers. I do think that perhaps more training should be available for the new people in the financing department. The Finance person and the Finance Manager were supposed to correct issues with the extended warranty but they never followed thru. I ended up taking care of issues myself and still waiting for them to follow thru with the loan document issues on the leaky car. My salesperson, Vanni, was wonderful! With all the issues I had she tried to help as much as she could. I'm really hoping that as a first time car buyer this was just one bad experience and I can look forward to better car buying in the future! More
Service visit on Aug. 7 As always, the guys were very helpful and listened to the problems I was having with the vehicle. The only complaint I have is not with the dealer its As always, the guys were very helpful and listened to the problems I was having with the vehicle. The only complaint I have is not with the dealer itself, but rather with the fact that I have had to come in so many times for issues with the van. I am beginning to question the quality of chrysler's products. More
The best experience yet! I have bought from many different dealerships in the past fifteen years. Not one of those dealerships come close to the level of service Ganley has pr I have bought from many different dealerships in the past fifteen years. Not one of those dealerships come close to the level of service Ganley has provided for me. Never once did I feel rushed or pressured by the sales staff. I bought a dodge durango less than a year ago and just went back to buy a camaro they had on the lot. I can not say enough great things about henry and ken. They took care of me and my family. Between my boyfriend and I we have 4 vehicles that all came from ganley. Also, I take all my vehicles there for service and im always pleased!! Check them out!! More
Great people Went in with financing already approved. They weren't pushy, aggressive or heavy handed. Asked to try to beat the rate once and that was it. Easiest Went in with financing already approved. They weren't pushy, aggressive or heavy handed. Asked to try to beat the rate once and that was it. Easiest car purchase ever. Friendly staff! More