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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,702 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,702 reviews

September 02, 2015

Great experience We went in just to price yet walked out buyers. Henry was fantastic as was everybody else. The most painless car-buying experience I've ever had. H More

by DaveF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Bailey
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your kind words, DaveF! We truly appreciate your business, thank you for choosing Ganley Village!

September 02, 2015

Great experience at Ganley I recently purchased a 2015 Jeep Compass and I love it! The whole team make me feel very welcome and were super nice. Eric was my sales person, and wa More

by kelli123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your kind words, Kelli123! We truly appreciate your business, and we're so glad you are loving your new Jeep Compass! Thank you for choosing Ganley Village!

August 28, 2015

Purchase of new vehicle The entire, overall experience of the dealership was fantastic. I could not have asked for a better first vehicle buy than I did with this dealership. More

by JTMatthews13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Arnoff, Henry Bailey
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review, JTMatthews13! We truly appreciate your business, and we hope you are loving your new Jeep! Thank you for choosing Ganley Village!

August 15, 2015

Thank you Vanni! Vanni was great to work with, I would recommend going to see her if you're ever in the market for a vehicle! I love my new jeep! More

by Jeep Buyer
Recommend Dealer
Yes
Employees Worked With
Vanni Pikus
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review, Jeep Buyer! We truly appreciate your business, and we're glad you are loving your new Jeep! Thank you for choosing Ganley Village!

August 15, 2015

Love!! I had a wonderful experience purchasing my new Jeep Cherokee! Everyone I came in contact with was patient, kind, and professional. I love my new car! More

by Mblemaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chelsie Stanton, Jerear Abder-Rahim
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review, Mblemaster! We truly appreciate your business, and we're glad you are loving your new Jeep Cherokee! Thank you for choosing Ganley Village!

August 13, 2015

good experience The people we dealt with were very personable and answered every question we had. Even after the sale I am able to reach out and get a question answer More

by big dodge guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review! We truly appreciate your business, thank you for choosing Ganley Village!

August 11, 2015

Salesperson Great.....Dealership Not So Much Finance Department messed up on some of my paperwork and they tried to get my father to sign blank papers for the payoff on my trade in. The Managers More

by firsttimebuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Michael Arnoff, Vanni Pikus
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your valuable feedback firsttimebuyer. We are glad that Vanni took good care of you but we are sorry to hear that your overall experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Ganley Village, our focus is to provide consumers with excellent customer service. Please feel free to contact our sales manager Ken Kukwa regarding your experience at 440-354-4368. Thank you again for the opportunity to earn your business.

August 11, 2015

Service visit on Aug. 7 As always, the guys were very helpful and listened to the problems I was having with the vehicle. The only complaint I have is not with the dealer its More

by Iamelmo23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Irvin, Todd Latessa
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your valuable feedback Iamelmo23. We are happy to hear that you were satisfied with your service experience and we are sorry to hear about your repeated visits - this sounds frustrating! Please feel free to contact our Service Manager Bill Cannato regarding this issue at 440-354-4368. We truly appreciate the opportunity to earn your business.

August 10, 2015

The best experience yet! I have bought from many different dealerships in the past fifteen years. Not one of those dealerships come close to the level of service Ganley has pr More

by CHRYSTAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Henry Bailey
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your kind words Chrystal! We truly appreciate your business and continued patronage, thank you for choosing Ganley Village!

August 07, 2015

Great people Went in with financing already approved. They weren't pushy, aggressive or heavy handed. Asked to try to beat the rate once and that was it. Easiest More

by Sgt Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Arnoff, Aramis Greenwood
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your kind words Sgt Jack! We truly appreciate your business, thank you for choosing Ganley Village!

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