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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,668 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,668 reviews

August 15, 2015

Love!! I had a wonderful experience purchasing my new Jeep Cherokee! Everyone I came in contact with was patient, kind, and professional. I love my new car! More

by Mblemaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chelsie Stanton, Jerear Abder-Rahim
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review, Mblemaster! We truly appreciate your business, and we're glad you are loving your new Jeep Cherokee! Thank you for choosing Ganley Village!

August 13, 2015

good experience The people we dealt with were very personable and answered every question we had. Even after the sale I am able to reach out and get a question answer More

by big dodge guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review! We truly appreciate your business, thank you for choosing Ganley Village!

August 11, 2015

Salesperson Great.....Dealership Not So Much Finance Department messed up on some of my paperwork and they tried to get my father to sign blank papers for the payoff on my trade in. The Managers More

by firsttimebuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Michael Arnoff, Vanni Pikus
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your valuable feedback firsttimebuyer. We are glad that Vanni took good care of you but we are sorry to hear that your overall experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Ganley Village, our focus is to provide consumers with excellent customer service. Please feel free to contact our sales manager Ken Kukwa regarding your experience at 440-354-4368. Thank you again for the opportunity to earn your business.

August 11, 2015

Service visit on Aug. 7 As always, the guys were very helpful and listened to the problems I was having with the vehicle. The only complaint I have is not with the dealer its More

by Iamelmo23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Irvin, Todd Latessa
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your valuable feedback Iamelmo23. We are happy to hear that you were satisfied with your service experience and we are sorry to hear about your repeated visits - this sounds frustrating! Please feel free to contact our Service Manager Bill Cannato regarding this issue at 440-354-4368. We truly appreciate the opportunity to earn your business.

August 10, 2015

The best experience yet! I have bought from many different dealerships in the past fifteen years. Not one of those dealerships come close to the level of service Ganley has pr More

by CHRYSTAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Henry Bailey
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your kind words Chrystal! We truly appreciate your business and continued patronage, thank you for choosing Ganley Village!

August 07, 2015

Great people Went in with financing already approved. They weren't pushy, aggressive or heavy handed. Asked to try to beat the rate once and that was it. Easiest More

by Sgt Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Arnoff, Aramis Greenwood
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your kind words Sgt Jack! We truly appreciate your business, thank you for choosing Ganley Village!

August 06, 2015

Very pleased This is a great dealership. Process was smooth and timely. They are great to work with. The Internet inquiry to final purchase was efficient and we More

by Todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your feedback Todd! We truly appreciate your business, thank you for choosing Ganley Village!

August 05, 2015

Great service. Awesome staff. The people at Ganley Village are one of a kind. They always give the best in customer service. That is why I continue to do business with them. Great More

by Sedriss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Arnoff
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review Sedriss! We truly appreciate your business and continued patronage, thank you for choosing Ganley Village!

August 04, 2015

Quality! I recently purchased a car from village dodge, the car buying experience was like no other! The salesmen, sales manager, finance manager AND the Gener More

by VegasVic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ken Kukwa, Robert Kukwa
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review VegasVic! We truly appreciate your patronage and we're so glad you are loving your new ride! Thank you for choosing Ganley Village!

August 04, 2015

Friendly and courteous! Aramis met us with a friendly helpful attitude. He was a pleasure to work with. Everyone we met and worked with were very friendly and helpful. Would More

by massdm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Arnoff, Matt Urbas, Aramis Greenwood
Sep 23, 2015 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your review massdm! We truly appreciate your business, thank you for choosing Ganley Village!

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