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Ken Ganley Chrysler Dodge Jeep Ram Mentor
Mentor, OH
1,701 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,701 reviews
October 22, 2015
Easy to work with. I worked with Henry Bailey, he was very knowledgeable of the product and helped me with the decision to purchase a RAM truck. Very friendly and was I worked with Henry Bailey, he was very knowledgeable of the product and helped me with the decision to purchase a RAM truck. Very friendly and was not overly pushy to get me to make a quick decision. More
by Pskramer
Employees Worked With
Henry Bailey
October 21, 2015
uncommon circumstance I came into buying a car with an uncommon circumstance that I knew would make it difficult. I didn't even know for sure how it would work out, but rig I came into buying a car with an uncommon circumstance that I knew would make it difficult. I didn't even know for sure how it would work out, but right away Zaid was willing to work with us. Everyone was very helpful and did everything they could to help get me into a new car. I came in on a Saturday, and the car was delivered to my work on the following Tuesday. I can't say enough about the outstanding customer service Zaid, and the rest of the staff, showed to us. More
by jcochran85
Employees Worked With
Zaid Alsaifi
October 21, 2015
Once they get their money, you are not a priority. I traded In my vehicle for another used vehicle about 2 months ago. I've been trying to rebuild my credit, so this was the best way to do so. Every o I traded In my vehicle for another used vehicle about 2 months ago. I've been trying to rebuild my credit, so this was the best way to do so. Every one was more than helpful, until they had my money. They were supposed to hold my down payment for 30 days, instead the deposited it immediately. Luckily I caught it before it went through, but I was charged a fee. Not too bad. But, it's been about 2 months now and my trade in vehicle is still NOT PAID OFF!! Causing my credit to go down due to 2 months of no payments. I've called AT LEAST 3 times a week for the past month. Not once have I received a phone call back. I even went up and spoke to a manager in person, still, no one contracts me back. So,in the mean time, there's a still a small balance that isn't paid off, causing MORE negative reports on my credit. So much for rebuilding right?!?! This has by far been the worst car experience I've ever had. I will NOT be going through them ever again. I also advise no one else go through them either. Unless you want to be given a run around and your credit screwed up. Thanks a lot Ganley Painesville, you certainly went above and beyond........... More
by Josh.Pyle
October 17, 2015
2015 Chrysler 300 C Platinum I had an excellent experience from my initial email contact to the day of the transaction. Eric was responsive and accommodating throughout the entire I had an excellent experience from my initial email contact to the day of the transaction. Eric was responsive and accommodating throughout the entire process. More
by Brad
Employees Worked With
October 12, 2015
Great experience!! The process was easy and Mitch was awesome explaining and helping me with my first car buying experience. Mike Arnoff was great going though the finan The process was easy and Mitch was awesome explaining and helping me with my first car buying experience. Mike Arnoff was great going though the finance part of It. Go see Mitch Sanchez for your next vehicle purchase @ Ganley Village Chrysler Dodge Jeep Ram!! More
by Kerryblaze
Employees Worked With
Mitch Sanchez, Michael Arnoff
October 07, 2015
Seamless & Friendly Professionalism I'm in Michigan and found my Jeep online on AutoTrader. The entire buying process was so easy; from my initial contact on the phone with Chelsie, to t I'm in Michigan and found my Jeep online on AutoTrader. The entire buying process was so easy; from my initial contact on the phone with Chelsie, to test driving the vehicle with Jerear. If I had any reservations about my purchase, Jerear's knowledge, patience, and professionalism sealed the deal. And after finalizing the deal, Justin went so far as to draw a map to Cracker Barrel restaurant for me. I will definitely consider buying from Ganley Village again in the future. More
by RN Mari
October 06, 2015
Got what i wanted and what i was looking for. The owner was very helpful with the jeep that i have selected. Also his employees also give reviews on how the good the quality of the car is. To me t The owner was very helpful with the jeep that i have selected. Also his employees also give reviews on how the good the quality of the car is. To me that just tells me that they arrent just there to sell cars they are there to help and also they do their research. More
by Gmatticoli1
Employees Worked With
Michael Arnoff, Dave Melaragno
October 05, 2015
Ganley Village is a great dealership! A-1 customer service Henry Bailey is a fantastic sales rep! He follows up with me via email to make sure I am still loving my Journey Crossroads. I would recommend Ganle Henry Bailey is a fantastic sales rep! He follows up with me via email to make sure I am still loving my Journey Crossroads. I would recommend Ganley Village Doge Chrysler Doge Jeep Ram to anyone who wants a quality American made vehicle. More
by connie6
Employees Worked With
Bill Whipple, Henry Bailey
October 04, 2015
Challenger I recently bought a challenger RT and love it!! I worked with Henry for a couple months in getting the car I wanted. Henry is extremely professional I recently bought a challenger RT and love it!! I worked with Henry for a couple months in getting the car I wanted. Henry is extremely professional and very easy to work with. I would recommend anyone looking to purchase a car to walk in and ask for Henry. He's very knowledgable and understanding of all situations when purchasing a car. Henry's line of communication was the best I've seen at a dealership. His response time is fast, information is accurate, and more importantly he cares about his customers. More
by BG23
Employees Worked With
Michael Arnoff, Henry Bailey
October 01, 2015
Loving my jeep! I actually went back because of Henry Bailey. I leased my last jeep with him. He checked in throughout my lease and I appreciated the great customer s I actually went back because of Henry Bailey. I leased my last jeep with him. He checked in throughout my lease and I appreciated the great customer service. I recommend jeep vehicles, love my new Renegade, and suggest everyone work with Henry. I have never been let down, he got me a great deal! More
by K. Urbania
Employees Worked With
Michael Arnoff, Henry Bailey
