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Ken Ganley Chrysler Dodge Jeep Ram Aurora

Aurora, OH

4.7
337 Reviews

161 W Garfield Rd

Aurora, OH

44202

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Showing 337 reviews

April 12, 2013

I had entered into an agreement to sell back to Ganley a I had entered into an agreement to sell back to Ganley a 2011 Jeep Liberty, loaded, with 3,400 miles, that was originally purshased at this deale More

by gamby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New/used manager, BJ Holmes, Jon Graham
Apr 26, 2013 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

We apologize for the misunderstandings that occurred regarding the potential purchase of your mother’s 2012 Jeep Liberty. However, we feel compelled to set the record straight in regard to the events. On your initial visit, we performed a Trade In Market Place (a virtual evaluation, not a physical evaluation) of the Liberty and you walked out because you felt the Trade In Market Place value, 18665, was too low. We did not inspect the Liberty at this time. You then called our salesman and offered to sell for 19600, which we agreed was fair for a 3000 mile, nearly new, 2012 Jeep Liberty. Upon physical inspection of the Liberty we discovered in excess of $1000 in body damage. (You later informed us that the estimate you were given was $1500). I then explained that we were not interested in buying the Jeep Liberty because of the condition, and that the value would need to reflect a body damage adjustment. On your way out you demanded that I tell you what I would pay. I offered $1000 less to allow for my estimate of the necessary repairs. I did not want to buy a 2012 Liberty with body damage, but made this offer as a courtesy to you. You refused, we had come to an impasse, and I expected the incident to be over. Since then, you have posted a review, we have discussed what it takes to buy the Liberty, and we still can’t agree on a value. This is a difference of opinion over a damaged vehicle’s value, nothing more. Telling me to “look for the next review” is not going to change our opinion of the Liberty’s value. Again, we apologize for any misunderstandings.

April 10, 2013

I was in the market for a Dodge Grand Caravan R/T. I I was in the market for a Dodge Grand Caravan R/T. I called Ganley Dodge in Aurora after seeing their advertised prices. Let me tell you the compet More

by XxRCHAWKxX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grabowski
April 07, 2013

Don Hull knew the features and advantages of the vehicle form top to bottom. He worked with us to find the best vehicle for the best price and monthly payment. No pressure whatsoever Everyone from the o More

by gmreyno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hull
April 03, 2013

Jon was very helpful in purchasing my new 2014 Jeep. He spent a lot of time with my mother and I figuring out payments and helping to find the jeep that had all the options I was looking for. I never felt More

by nwhite6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Glova
April 03, 2013

Car is junk... They screwed up title work didn't send to pa DMV like asked and wouldn't extend temp tag .and it's a few months later and I can't drive it. First day had it it broke down ...I knew it nee More

by Mmcdonald1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Glova, Matt Collura
March 19, 2013

I have purchased several cars from Dan Katz over the years, and I did expect to do so again. But, I really stopped by just to let him know I was ready to get things started and look at a few vehicles. More

by Karolovich
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Katz
March 14, 2013

I worked with Don. He immediately made me feel at ease. I took months to decide on the vehicle I had in mind. One Saturday I walked in ready and he took great care and remembered a conversation we had had on More

by Munday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Hull, Matt Collura
Mar 14, 2013 -

Ken Ganley Chrysler Dodge Jeep Ram Aurora responded

Munday, Thanks for the glowing review. It's great to hear that you felt comfortable doing business here. We work hard to make people happy and provide great service and it's always encouraging to hear about when we've succeeded. Thanks Again, Bj Holmes General Manager Ganley Chrysler of Aurora

March 13, 2013

Over the years I've had some disappointing experiences buying/leasing cars. Going into today I was probably a bit pessimistic in dealing with a dealership I have never done business with befor More

by ironfeik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grabowski, Jay Rzyczycki
March 11, 2013

Dan Katz was wonderful to work with - 5 hours. No hassles. New car. Simple. Other salesmen were also very helpful. Returned next day for further instruction on electronics, and Dan was just as ni More

by tobyjug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Katz
March 09, 2013

My husband and I were car shopping. Jon Graham was very helpful in showing us the different models, not pushy. We bought Chrysler 200. He showed us how everything worked. Great experience! More

by KimSerdinak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Graham
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