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Ken Ganley Chrysler Dodge Jeep Ram Aurora
Aurora, OH
331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 331 reviews
April 02, 2015
Love my Jeep Great experience. I haven't bought a brand new car in 9 years. Glad we chose Ganley Jeep of Aurora, the sales associates and staff are very knowled Great experience. I haven't bought a brand new car in 9 years. Glad we chose Ganley Jeep of Aurora, the sales associates and staff are very knowledgeable. More
by VivianH
Employees Worked With
BJ Holmes, Kenny Cotto, Josh Gowing
April 01, 2015
Unprofessional Everytime I have been to this dealership I have had THE WORST customer service experience. Today I had an appointment for a mirror recall on my Jeep W Everytime I have been to this dealership I have had THE WORST customer service experience. Today I had an appointment for a mirror recall on my Jeep Wrangler. First off, when I pulled into the service garage the 7 staff members at the desk took about 8 minutes before even acknowledging me or saying hello. I asked one of the staff members how long the process would take and he advised me about an hour and asked if I would be waiting for my vehicle to be done. I of course said yes and sat in the customer waiting area. After 30 minutes I noticed my vehicle parked outside in the pickup area, so obviously it was done and I figured they would be calling me soon to pickup my vehicle so I could leave. I waited another 15 minutes before I finally went up to one of the staff members inside the dealership and asked how much longer it would be because my vehicle has been sitting in the pickup lot for about 15 minutes and I hadn't heard anything. The best part is that I showed up FIFTEEN minutes early at 1:15 and didn't leave until 2:30. Extremely ridiculous. The staff also knew I was sitting there waiting for my vehicle to be done so the fact that they didn't notify me when it was done makes me so angry. Worst customer experience. I will not be coming back and I will not only not recommend this unprofessional dealership to friends and family but I will also share my horrible experience on social media as well. I would've rated zero stars on everything if the option was available. I also cannot select an employee that assisted me because none of them introduced themselves to me. More
by Alyssad247
Employees Worked With
Matt Collura
March 12, 2015
Happy faces Truly my best experience ever at Ganley of Aurora. Steve and Ken are the absolute best when it come to knowing to the vehicle they and and getting yo Truly my best experience ever at Ganley of Aurora. Steve and Ken are the absolute best when it come to knowing to the vehicle they and and getting you financed. Bring in your happy face and met two more happy faces waiting and willing to met your needs. More
by Dnorton
Employees Worked With
Steven Zivoder, Kenny Cotto
February 24, 2015
Amazing and friendly employees I went in a couple days ago to trade in my 2012 Chevy Malibu and the salesman Dan and Financier Kenny were so helpful and friendly through the whole p I went in a couple days ago to trade in my 2012 Chevy Malibu and the salesman Dan and Financier Kenny were so helpful and friendly through the whole process. They were great to work with and they really helped me out into getting me my 2015 Jeep Wrangler Sport. Great service, I would definitely recommend more customers to the dealership. More
by taneshianunn
Employees Worked With
Dan Katz, Kenny Cotto
February 14, 2015
They make it easy . . . This dealership has always been top-notch. Our family has purchased numerous vehicles from Dan Katz over the years - he's friendly, informative, This dealership has always been top-notch. Our family has purchased numerous vehicles from Dan Katz over the years - he's friendly, informative, and makes the daunting task of purchasing a new vehicle a pleasant experience. Kenny Cotto explained the financial nitty-gritty with extreme clarity. Highly recommended! More
by geodude
Employees Worked With
Dan Katz, Kenny Cotto
February 10, 2015
Customer Experience I want to thank Dan Katz and BJ for their customer service experience. They were fact based in their sales approach and worked with me to make a deal I want to thank Dan Katz and BJ for their customer service experience. They were fact based in their sales approach and worked with me to make a deal that I believe was a win / win. The entire team was very friendly. More
by farm
Employees Worked With
BJ Holmes, Dan Katz, Kenny Cotto
January 28, 2015
I love my new Jeep Cherokee Latitude I am so happy I chose Ganley in Aurora. My salesman Don Hull made this purchase so easy and helped me get a great deal. He took the time to explain a I am so happy I chose Ganley in Aurora. My salesman Don Hull made this purchase so easy and helped me get a great deal. He took the time to explain all of the features of my new Jeep and even made sure my phone was synced up before I left the dealership. I was able to purchase a much nicer Jeep than I had hoped for. I love my new Jeep Cherokee Latitude! More
by tss
Employees Worked With
Don Hull
January 21, 2015
My New 2015 Chrysler 220S I want to thank Steve Glova and Chris Grabowski for getting me into my new car!!! They worked hard to make this happen, and I am so glad they did..the I want to thank Steve Glova and Chris Grabowski for getting me into my new car!!! They worked hard to make this happen, and I am so glad they did..they were both friendly and helpful as well as everyone involved with getting me into the car I wanted (2015 chrysler 200S). Thanks again, you guys are the BEST!!!! More
by titav61
Employees Worked With
Steve Glova, Chris Grabowski
January 17, 2015
Our new jeep purchase. We are very pleased with purchase from Ganley Auto Family in Aurora. We purchased a 2015 Jeep Patriot and love it. Thanks Bj and crew. We are very pleased with purchase from Ganley Auto Family in Aurora. We purchased a 2015 Jeep Patriot and love it. Thanks Bj and crew. More
by melissa
Employees Worked With
BJ Holmes
January 16, 2015
Great Experience! Buying a new car can be a stressful experience, but not at Ganley Chrysler in Aurora! I am impressed with their customer service. They searched for Buying a new car can be a stressful experience, but not at Ganley Chrysler in Aurora! I am impressed with their customer service. They searched for the car that I wanted and checked back with me almost daily until they found the one that I wanted at the price that I was comfortable paying. NO OVERSELLING! NO PRESSURE! The whole process was fast and stress free! They even checked in with me after I had the car home to see if I needed help with anything. Thank you Steve, Steven and Kenny! More
by cindylee761
Employees Worked With
Steve Glova, Steven Zivoder, Kenny Cotto
