Ken Ganley Chevrolet of Aurora

Horrible experience I sen the following letter to the dealership about my experience and they never responded. I would buy anywhere else than from Ganley. To whom it m I sen the following letter to the dealership about my experience and they never responded. I would buy anywhere else than from Ganley. To whom it may concern, I bought a 2012 Chevy Cruze from you on 12/26/2015. I paid cash for the vehicle. I wanted to let you know that the experience I've had with your dealership has been absolutely terrible. I originally called on 12/23 to inquire about a vehicle on your website. I was informed that the vehicle was just purchased at an auction and wasn't at the dealership yet so I couldn't come see it. The salesman offered to call me as soon as it arrived on the lot. He called on 12/26 and I was at the dealership within an hour. By the time I arrived, it was already being sold to someone else. The salesman showed me some other vehicles but all of them either did not fit my need or were out of my price range (the car was a purchase for my Mom). My brother and I were about to leave and I decided to look on my phone to see if there were any other cars that we could look at in the area since we were already out. I pulled up Autotrader (I think) and saw a blue Chevy Cruze at your dealership but listed about $1000 cheaper than the one the salesman had just tried to sell me. I went back into the dealership and asked about it and was told that it was the same vehicle just priced wrong on the lot. I ended up buying the vehicle (I paid for it outright- no loan). While doing the paperwork, the salesman asked for proof of insurance. I know about insurance (I’m a commercial underwriter for Progressive) so I asked why he would need to verify coverage if I was paying for the vehicle outright. With no loan on the car, whether or not the vehicle is insured is really none of the dealer’s business. The salesman said he didn’t know, he just needed to make sure it was insured. I decided it wasn’t a big deal, so I added the car to my policy on my phone and then faxed proof of insurance directly to the dealership using the fax number provided by the salesman. I showed him the confirmation screen from Progressive’s website to prove the vehicle was insured. He said he needed to call to verify the coverage. I had just shown him that the vehicle was covered and also faxed proof to the dealership, so I asked why a call was needed when he had just seen that the vehicle was insured. He said he didn’t know, but that he had to call anyway. This was both an invasion of my privacy (there was no reason for the insurance verification as the vehicle was owned by me at that point and there was no exposure to the dealership or a bank) and it was also a waste of my time as the dealership already had a fax showing the vehicle was covered. In spite of the issue with the incorrectly priced vehicle, the waste of my time, and the invasion of my privacy, I still bought the car. About three weeks after I bought the car, my mom called me and told me that the airbag warning light was showing on the dash. I went over to her house, verified that warning light wasn’t a fluke, and told her I would take care of it. I happened to have received a call from someone at the dealership about Onstar/Sirius radio that day, so I called the guy back (Sam?). He told me about the Sirius trial and while I had him on the phone, I asked him about the airbag warning light. He told me I should probably bring in the car for service and I made an appointment with him over the phone. I realized after I got off the phone that I hadn’t asked him about whether or not I would need to pay for the repair, so the next day (might have been the day after) I called Craig Lemasters (the guy who sold me the car) and asked him if the repair was covered under warranty. He said he didn’t know but he would have the service guy call me. I waited a day but was getting concerned that I would miss my opportunity to get it fixed under warranty since we were approaching the 30 day mark from when I purchased the vehicle. I called Craig back, who told me he was just about to call (coincidentally). Craig got the service guy on the phone who said there was a 50/50 warranty on drive train problems only but that I could bring it in and he would diagnose it for free. Although I appreciate the offer of the free diagnosis, this is obviously frustrating as there was no way my 65 year old mother did anything to cause the airbag light to go off and when you pay $10, 000 for anything, you should at least have it for a month before something breaks. He asked me if I needed to set up an appointment, but I told him I already had set the appointment up with Sam for the following Monday. At this point, I am really frustrated because: · I had to tell your dealership that the vehicle they tried to sell me was incorrectly priced · My privacy was invaded by the insurance verification · The salesman wasted my time calling out to verify insurance when he already had proof on the fax machine · The car I just paid $10, 000 for is already in need of a repair · I have to take time off of work to bring in my 3 week old car purchase for a repair On the Monday of my appointment, I show up 15 minutes early and am told that they don’t see that I have an appointment. I am about to go ballistic at this point but luckily they got me in anyway. After waiting in the waiting area for about an hour, the service guy came in and told me they had diagnosed the problem. It was the part of the seatbelt that locks the seatbelt in the event of a crash (can’t remember the name) and that they will split the repair with me (total cost $340- my output $172). I’m irritated but appreciate the split on the repair so I tell them to go ahead and do the repair. After waiting another ½ hour, the service guy comes back in and tells me that he was mistaken and that the part is not in stock and that I need to bring the car back in. I’m irritated by the additional 30 minute wait, but I understand that you can’t stock every part for every vehicle so I make an appointment for the following Saturday. I have plans to be out in Florida that day, so I ask my brother to take the vehicle in for the repair. Neither of us live close (about 30-40 minutes away), so he is doing me favor. I give him the money and tell him it should be a relatively quick fix as the problem has already been diagnosed. On Saturday, he takes the car in and after waiting a while, he is told that the dealership ordered the wrong part and that we will need to bring the vehicle back in for the repair. My first experience with your dealership has been abysmal. You have shown a complete disregard for me as a customer. It’s been made clear to me that my time and the amount of money I spent at your dealership is of no consequence to you. I know I am not a high profile customer who purchased a Camaro or Corvette from you, but I think those are the easy customers to treat well. The fact of the matter is that the majority of your customers are like me, guys trying to get a square deal when they buy a car. The way you have treated me is reprehensible. More