Kempthorn Volkswagen

Our experience at Kempthorn Volkswagen was nothing short of exceptional! From the moment we walked through the door, we were greeted by a team that genuinely cared about helping us find the right car—not ju of exceptional! From the moment we walked through the door, we were greeted by a team that genuinely cared about helping us find the right car—not just making a sale. Salesperson Bob Novak was amazing, taking the time to thoroughly answer all of our questions and patiently walking us through the features and options, all without any pressure. The entire process was transparent, stress-free, and focused on our needs and budget. Donnie Whittington in finance was also fantastic—friendly, professional, and truly had our best interests at heart. This is the third time we've had the pleasure of working with Sales Manager Ian Franz, and every experience has been outstanding. By the time we left, we felt completely confident in our decision and absolutely satisfied with our new Tiguan. What truly sets Kempthorn apart, though, is their post-purchase service. It's beyond compare. If you're looking for a dealership that treats you like family and goes the extra mile to ensure your happiness even after the sale, Kempthorn is the place to go. You’re not just another customer; you're part of their family. What we truly admire about Kempthorn is their genuine investment in the Canton/Stark County community. The Kempthorn family donates so much back to the community, and my family is proud to support them in return. This area is so fortunate to have a business that cares as much as they do. More

I had a nightmare situation with Kempthorn Motors and their service department which really could of been avoided with just some basic communication from their staff. No one their seems to communicate wi their service department which really could of been avoided with just some basic communication from their staff. No one their seems to communicate with each other and they certainly did not communicate with me regarding my car repair. I brought my car in to have some work done under warranty which I was originally told was a vacuum leak so theyd order the parts and it should only take a few days. After about 2 weeks of hearing nothing I finally called the service department to check the status on my car. The answer I received is we are just waiting on the new engine to arrive. Apparently they decided to just replace my entire engine instead but didn't think it might be important to notify me the owner of the car that they were going to replace my entire engine. Fast forward another month forward and the new engine finally arrives they install it. I get a call asking if I was having any issues with my brakes when I brought the car in which I was not so they determined that the rotors had rusted frozen from sitting at their lot for 6 weeks waiting on the engine. They went ahead and replaced the rotors and brakes and I finally had my car back. I ran into multiple issues when finally getting my car back. The first being after driving my car for a week I went to use the emergency brake and it was completely limp and had been disconnected. Again this something that could have been solved by some simple communication. If there is an issue with the emergency brake at least contact the customer and give them the option to fix it before just disconnecting it without telling me. For one its a pretty big safety issue to just disconnect the emergency brake from someones car without telling them about. Secondly they could have just fixed it while they had my car already in there, I would have been happy to pay for it if it was not covered under the cpo warranty, but at least give me the option before disconnecting it. My check engine light also began to come on within a week of the installation of the new engine causing new issues and repairs. More

I haven't received good service here in the past and knew I should not have returned. I have had to fill out paper work 3 separate times for a vehicle purchase. The ineptitude is beyond unbelievable. I should not have returned. I have had to fill out paper work 3 separate times for a vehicle purchase. The ineptitude is beyond unbelievable. More

Jay and the rest of the team at Kempthorn’s worked with us to find the perfect car that had everything we wanted plus more! From the first time we entered the door we were treated with courtesy and they a us to find the perfect car that had everything we wanted plus more! From the first time we entered the door we were treated with courtesy and they answered our many questions patiently. Ruth helped us get acquainted with the many features of the car and made sure we were comfortable before leaving the dealership. More

We are very happy with the deal we received from all of you , so thank you again. We appreciate your time and efforts to meet our particular needs. We also appreciate your sales philosophy of listening to you , so thank you again. We appreciate your time and efforts to meet our particular needs. We also appreciate your sales philosophy of listening to us as customers and helping with offering options rather than a hard sales so common elsewhere. Jay Murdock is a valuable asset to Kempthorn Motors, we as customers will refer others directly to him as we find him to be a gentleman More

This was by far the greatest car buying experience I’ve ever had. It was the fastest, least paperwork, and no haggling. For sure won’t be my last time! Thank You!! ever had. It was the fastest, least paperwork, and no haggling. For sure won’t be my last time! Thank You!! More

Our salesman Jay Murdock was absolutely wonderful to work with. He was very understanding of our needs and situation. Great Job Jay! I will definitely be back for our next vehicle. with. He was very understanding of our needs and situation. Great Job Jay! I will definitely be back for our next vehicle. More

As always it was a smooth car buying experience working with a professional and wonderful staff. This was our 4th Volkswagen purchase and all were positive experiences. with a professional and wonderful staff. This was our 4th Volkswagen purchase and all were positive experiences. More