Kelsey Chevrolet

Kelsey Chevrolet provides a best in class service experience each time we have an opportunity to work with them! experience each time we have an opportunity to work with them! More

Dylan was great! Finance manager was also great to deal with. Highly recommend to everyone Finance manager was also great to deal with. Highly recommend to everyone More

This dealership goes the extra mile to make you happy most of the time. I have my work van serviced there often. most of the time. I have my work van serviced there often. More

They've always treated me and my wife with dignity and respect. The service dept is upfront about everything. respect. The service dept is upfront about everything. More

Got my service call schedule quickly, and performed the work very Timely. Even included a coupon to help with the price. work very Timely. Even included a coupon to help with the price. More

Horrible just interested on monthly price never was told what price breakdown was done with kelsey what price breakdown was done with kelsey More

I bought a 2013 Traverse from here and also bought a warranty with the car. The transmission stated slipping so i took it knowing it was under warranty. They came out and said can't find a transmission warranty with the car. The transmission stated slipping so i took it knowing it was under warranty. They came out and said can't find a transmission slip but it's leaking oul from the timing chain cover. ( note i never seen a drop of oil on my white concrete drive way) No problem this was covered by my warranty. Well needless to say transmission was still slipping so I took it back. Now they tell me oh the transmission mount is broke? So that makes it slip only between 2nd and 3rd gear? No don't think so. Then they tell me it was my torque converter and the transmission had to be completely rebuilt! No problem it's under warranty right? No they tell me my warranty only going to cover 2000 of the rebuild but when i was sold the warranty was told it would be completely covered with no deductible!!! Well then it was going to cost me an additional 4500 to have it fixed. I'm so they "fix" and rebuild the transmission but yet when i go to pay its 5600 and they had to eat a 1000 dollars worth of parts? So i pay 5600 warranty paid 2000 and u had to eat 1000 dollars worth of parts? It cost almost 9 grand to rebuild the transmission? I called an actual transmission shop and they said they wouldn't have rebuilt it they would have put a new one in for 4000? Ok so now i go to pick the car up and Tod calls me and tells me to wait a little bit they were driving the car to make sure it was fixed. I get there to pick the car up and its got 3 inches of ice built up on the windshield so how was anybody driving the car? When i left i was gone maybe an hr and the transmission completely stops shifting and i had to drive home in 1st gear at 15 mph so o didn't blow my motor. They come pick it up again and have another week for the valve body? After all said and done i get a 2yr unlimited mile warranty on the new rebuilt transmission!!! I go in to trade the car in and under 2yrs. They only offer me 500 dollars cause they said it had transmission issues!!!! This place is a complete scam and wouldn't my worst enemy there to by a pop off of them!!! The service department isn't worth xxxx and im surprised Chevy even let's them put their name on their business cause it is not a good look at all!!!! More

Kelsey Chevrolet replaced the catalytic converter on my 2018 Chevrolet Traverse on April 28, 2022. I took the vehicle to them for service on May 1, 2024 and was told the catalytic converter was cracked an 2018 Chevrolet Traverse on April 28, 2022. I took the vehicle to them for service on May 1, 2024 and was told the catalytic converter was cracked and the repair would be approximately $2300. I was also told I had an oil pan leak and that repair would be approximately $3600. I was devastated and told them I couldn't address that immediately. I took my vehicle to another mechanic for a second opinion. He confirmed the catalytic converter was cracked but saw absolutely no signs of an oil pan leak. I called Kelsey Chevrolet today and spoke with Steve Nelson, service manager, and was on speaker with TJ also. After sharing this information with them I asked if Kelsey Chevrolet was going to assist in replacing the converter and was told no because it was out of warranty. The original work was done under warranty and TWO YEARS LATER it's cracked again. Makes you think!! As for the oil pan leak I was told their expert mechanic must have tightened things up and that's why my mechanic didn't see it. They said there hadn't been sufficient time for the leak to show. My response - duh, you don't think a month is enough time for a leak to show "if there was a leak". I was asked to contact the service manager when I schedule the next service so he can personally look at the oil pan. As for the converter I was told he would contact Chevrolet to see if there was anything they would be willing to do. Needless to say I will be having my mechanic fix the converter so it will be done right and thankfully there really is no oil pan leak!! BE AWARE!!!!!!!! More

Unfortunately I've had way to much experience with the dealers' service department. Most recent it was in for an electronic issue that was "fixed" and still is an ongoing issue. dealers' service department. Most recent it was in for an electronic issue that was "fixed" and still is an ongoing issue. More