Kelly Volkswagen - Service Center

Friendly staff, well informed, clean and comfortable customer areas. Service has been very good and well explained. Kelly VW in Danvers is a solid choice for sales as well as service. customer areas. Service has been very good and well explained. Kelly VW in Danvers is a solid choice for sales as well as service. More

5 Years of Kelly Service - Always Great. I've purchased 4 VW's from Kelly since they opened their dealership 7 or 8(?) years ago, formerly at their old location and now at their shiny new gla I've purchased 4 VW's from Kelly since they opened their dealership 7 or 8(?) years ago, formerly at their old location and now at their shiny new glass and stainless location on route 114. It's always been a good service experience, whenever problems occur (these are cars after all) they are dealt with promptly and professionally. Communication from service is unlike any I have experienced - thorough and complete. Rachel DaSilva is a consummate professional, always brings her A-game. This is not just a fanboy tossing bouquets, I am an extremely fussy customer particularly when it involves my car. Kelly steps up and has earned my loyalty...they will sell me a 5th VW. More

Great service! Staff is knowledgeable and very nice. I would definitely recommend my friends to check out the dealership when they are ready to buy a car. would definitely recommend my friends to check out the dealership when they are ready to buy a car. More

Wasn't explained what would 20k service involve. Was charged for tire rotation $30 which I didn't ask for.I am from Europe and tire rotation doesn't exist there, it is completely unnecessary as basicall charged for tire rotation $30 which I didn't ask for.I am from Europe and tire rotation doesn't exist there, it is completely unnecessary as basically it involves changing all 4 tires at the same time in the future rather than changing only those which are worn out. Receipt States that complimentary Car Wash was performed but it wasn't ,car came out dirty. Service book was filled with wrong information as next service date and mileage should be in 12 months and 10k miles, but advisor put in current mileage and date. More

Excellent customer service, very professional staff. My car looks like new! They promised it by a specific time and they came through . Thank very much car looks like new! They promised it by a specific time and they came through . Thank very much More

Kelly VW consistently provides excellent customer service and pro-tech automotive services. We’ve been regular customers for many years for both of our VWs. and pro-tech automotive services. We’ve been regular customers for many years for both of our VWs. More

Rachel was very helpful. Especially given same day service and loaner availability when problem required more attention. She’s good. (And so is Dave P.) service and loaner availability when problem required more attention. She’s good. (And so is Dave P.) More

Professiional handlining of my work request. I had an oil change and recall job done on 10 /28 /19.I was greeted by a gentleman who greeted me immediately at 7:30am and listened intently to what I had an oil change and recall job done on 10 /28 /19.I was greeted by a gentleman who greeted me immediately at 7:30am and listened intently to what I wanted done. I was out of the dealership in less than an hour, and I really was impressed with the professional and expeditious manner in which everything was handled. More

Jen was great to work with, very friendly. I have always had a great experience at Kelly VW buying a new car or for service. had a great experience at Kelly VW buying a new car or for service. More