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Kelly Volkswagen - Service Center

Danvers, MA

4.2
293 Reviews

293 Reviews of Kelly Volkswagen - Service Center

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July 22, 2020

Rachel was amazing. She got my car in as I had to rush for work and had work done in no time. My car had a radio malfunction and she went above and beyond to make sure I had the tools and proper guidance. More

by Nick Gird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ameno
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Poirier, Edward Pineault, Edward Peneault
Jul 23, 2020 -

Kelly Volkswagen responded

That is great to hear, Nick! We are glad that you had the opportunity to work with Rachel and that she made sure everything was done in such a timely manner. It is great that she really went the extra mile to fix your radio and that you had all the tools. Thank you, Nick, for taking the time to share your feedback with us!

June 30, 2020

Rachel was very helpful throughout this whole process. Full transparency on her part from start to end. Very happy with my service during this time. More

by Hockeybrian2
Recommend Dealer
Yes
Employees Worked With
Rachel
Jul 03, 2020 -

Kelly Volkswagen responded

Hi Brian! We are pleased to know that Rachel was so helpful throughout the whole process and made sure you were well taken care of from start to finish. We certainly appreciate you taking the time to share this with us! Thanks, Brian! Have a happy 4th!

June 05, 2020

I want to mention the great job Willie did getting my car repaired after I was hit. Very attentive! Great service! I’m very satisfied! Also, the craftsmanship of the repairs is excellent! Every little detail More

by Jim/judy
Recommend Dealer
Yes
Employees Worked With
Wilfredo Rivera
Jun 12, 2020 -

Kelly Volkswagen responded

Hi Jim and Judy! We would like to thank you both for taking the time to share your experience! It is great to know how helpful and attentive Willie was and that he took such great care of you. We appreciate your support! We will be sure to pass this along to Willie!

March 05, 2020

Great service from Ted! Fixed car quickly and let me know what the status was throughout. Also sent me a cool video that showed the condition of the car underneath. More

by Jmako
Recommend Dealer
Yes
Employees Worked With
Edward Peneault
Mar 06, 2020 -

Kelly Volkswagen responded

We're so happy to hear that! It is great that Ted was so helpful and provided excellent service. We're pleased to know that he also fixed your car so quickly and even sent you a video of what the condition of your car was underneath. Thank you for sharing your experience with us!

February 22, 2020

I went to Kelly Collision for a repair of bumper thot was damaged by someone while my car was parked. It all went very well. More

by Renate.stach
Recommend Dealer
Yes
Employees Worked With
I dont know names of people i talked to. They all were professional.
Feb 25, 2020 -

Kelly Volkswagen responded

We are glad that everything was taken care of on your car! It is great to know how helpful and professional everyone was! Thank you for taking the time to share your feedback with us!

February 11, 2020

Great service and pricing, although I should probably schedule an appt they always take care of me quickly when I just drive in. Thank you! More

by Cbs
Recommend Dealer
Yes
Employees Worked With
Edward Pineault, Edward Peneault
February 06, 2020

Great service. Ed Penault was very knowledgeable and professional. My repair was completed quickly and at a very fair rate. Everything was explained to me very clearly with no pressure. More

by sbcashton
Recommend Dealer
Yes
Employees Worked With
Edward Peneault
Feb 07, 2020 -

Kelly Volkswagen responded

We are happy to hear that! It is great to know that Ed was so knowledgeable as well as professional. Thank you for taking the time to share your feedback with us!

February 03, 2020

Great place to service your car. Service advisors are friendly and well informed. The work is done in a timely manner. The place is nice and clean. More

by OB
Recommend Dealer
Yes
Employees Worked With
Edward Pineault, Edward Peneault
Feb 07, 2020 -

Kelly Volkswagen responded

Thank you, OB! We appreciate your review! We are glad that Ed was so helpful and made sure the work on your car was done in a timely manner.

January 23, 2020

Always a good experience at this location. I came in for a sticker. The representative told me I had an open recall and asked if I wanted it completed, which I did. The gentleman was very professional as More

by Melinam99
Recommend Dealer
Yes
Employees Worked With
One of the representatives that greeted me. I don’t remember his name.
January 11, 2020

Service was quick and easy without an appointment. Car was washed after tire rotation. Ed also gave me a quote on mudflats which I have been considering. More

by Rosco
Recommend Dealer
Yes
Employees Worked With
Edward Peneault
Jan 15, 2020 -

Kelly Volkswagen responded

That is great to hear! We are glad that Ed was so helpful and took great care of you and your car. Thank you for sharing your feedback with us!

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