Kelly Volkswagen - Service Center

I am a fussy customer, I take great care of my cars and have had all manner of shoddy treatment by other dealers nearby (not Volkswagen.) Since starting with Kelly nearly 10 years ago (and 4 cars) I have have had all manner of shoddy treatment by other dealers nearby (not Volkswagen.) Since starting with Kelly nearly 10 years ago (and 4 cars) I have only had great service experiences. The entire team takes the concerns of the customer and their car seriously - even if for a routine oil change. Communication is top shelf and the quality of the work as well. More

Very happy with service dept. I had a tire blowout on the Interstate near the dealer. He showed concern, promised a fix that afternoon, alerted me to a 4-for-3 new tire special, drove me to my destination in Interstate near the dealer. He showed concern, promised a fix that afternoon, alerted me to a 4-for-3 new tire special, drove me to my destination in time to make my meeting, picked me up when the car was ready, and called me after I left for home to alert me to the umbrella and conference notes I had left behind by mistake. Couldn't ask for anything better. More

I have been a customer of this dealership for 7 years. They always go above and beyond. We have purchased 3 vehicles here and when the time comes will go to the 4th. They always go above and beyond. We have purchased 3 vehicles here and when the time comes will go to the 4th. More

This is a great dealership. My guy Ted in service is the best. Smart, friendly and super helpful . I will be back next month for my sticker and oil change! best. Smart, friendly and super helpful . I will be back next month for my sticker and oil change! More

As always, a simple visit for an inspection sticker is treated with as much professionalism as a major service. Top marks for Ted and the whole Kelly service team. Thank you! treated with as much professionalism as a major service. Top marks for Ted and the whole Kelly service team. Thank you! More

From start to finish, my annual service with inspection was seamless. Thank you, Ed Pineault. I'm asked to add more words in order to submit. Now I have. was seamless. Thank you, Ed Pineault. I'm asked to add more words in order to submit. Now I have. More

I made an appointment to have my car serviced on a Saturday at 10am. I left the dealership and said I would be back in 2 hours, the service writer said he’d call me. When I arrived back at noon my c Saturday at 10am. I left the dealership and said I would be back in 2 hours, the service writer said he’d call me. When I arrived back at noon my car had just started to be serviced. When I asked Ted the service writer he said they service the cars of people who are waiting. No consideration of my time. Ted was rude and told cashier to keep my 📄 my paperwork aside. So they don’t send me a survey. It should tell you that your car will be serviced faster if you wait. My time is just as important!! More

The two service people that I dealt with today, Edward and Rachel, are the best! I’m always well taken care of by them. I highly recommend Kelly VW. and Rachel, are the best! I’m always well taken care of by them. I highly recommend Kelly VW. More

I’ve been going to Kelly VW for over seven years and they have always done a great job. Whether it be sales or service, Kelly VW has always stood behind their work and sales. have always done a great job. Whether it be sales or service, Kelly VW has always stood behind their work and sales. More

I have found the service and the personal attention to always be excellent at Kelly VW. And in these pandemic times, I appreciated the option to wait outside or inside, plus the sanitizing of the car sea always be excellent at Kelly VW. And in these pandemic times, I appreciated the option to wait outside or inside, plus the sanitizing of the car seat and controls before I left after the service was completed. And of course, the service was done quickly and effectively--THANK YOU BTW--my service rep was Eric--excellent!! More