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293 Reviews of Kelly Volkswagen - Service Center
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July 22, 2023
Mechanics are horrible. Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could ta Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could take the pump out since the car was totaled and I would pay for labor. They told me no. Also the service manager is condescending and sexist. DON'T HAVE YOUR CAR REPAIRED HERE. GO TO A LOCAL MECHANIC!! More
by ekailua
Employees Worked With
Other Employees :
Edward Pineault
July 15, 2023
Needed oil and filter change. Drove in without an appointment and greeted by Rachel.She was able to get me in. Very professional. Drove in without an appointment and greeted by Rachel.She was able to get me in. Very professional. More
by jpg546519
Employees Worked With
July 13, 2023
Cleans, efficient and timely. Service advisor very knowledgeable. Ease of scheduling was simple and many appointments were plentiful Service advisor very knowledgeable. Ease of scheduling was simple and many appointments were plentiful More
by porlando1730
Employees Worked With
July 08, 2023
Service rep was friendly and helpful. Work was done smoothly within the estimated time. Comfortable, attractive waiting area. Professional, efficient feel all around. Work was done smoothly within the estimated time. Comfortable, attractive waiting area. Professional, efficient feel all around. More
by slknahlyn
June 01, 2023
I’ve purchased 4 Volkswagens from Kelly and the techs in their service department have maintained all of them. Cannot say enough about the overall quality of the people here, from the sales floor to the en their service department have maintained all of them. Cannot say enough about the overall quality of the people here, from the sales floor to the entire service department it’s simply the best dealer experience I have ever experienced. More
by shootcloser
April 24, 2023
Respectful sales personnel, explained problem/s found and provided cost up front to replace/repair. Service was confident with quote and open to discussing options. Did not display aggressive behavior to pre provided cost up front to replace/repair. Service was confident with quote and open to discussing options. Did not display aggressive behavior to pressure customer to agree to service recommendations More
by debra.stokes
April 09, 2023
Back up order on a rim with no date on when my car would be available. It wasn't until I involved my insurance that my auto didn't get repaired. be available. It wasn't until I involved my insurance that my auto didn't get repaired. More
by Yamilyo1
Employees Worked With
April 05, 2023
Very professional staff. No stress with purchase. And staff includes everyone from sales dept. and service dept. Very satisfied with purchase and would buy from again, if I w No stress with purchase. And staff includes everyone from sales dept. and service dept. Very satisfied with purchase and would buy from again, if I was in market for a new vehicle More
by BJForbes
Employees Worked With
March 11, 2023
Would recommend Kelley VW to anyone. Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve ever visited. More
by Anthonyd0966
