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293 Reviews of Kelly Volkswagen - Service Center
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October 02, 2015
Kelly VW rocks! I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely awesome! Our VW has performed extraordinarily well since new, and I take comfort in knowing that Kelly VW's service team supports my SUV. More
by JOEL.SALUS
Verified CustomerEmployees Worked With
October 01, 2015
Great work Great expirence no pressure and great advice! Second time Dan has helped me with any issues I have had. I will always go to Dan for my service needs! Great expirence no pressure and great advice! Second time Dan has helped me with any issues I have had. I will always go to Dan for my service needs! More
by TRMORI
September 25, 2015
Amazing Great service. Dan, Nick, chris, thank you for truely amazing service. I will continue to always bring my VW's to you and reccomend this dealer to eve Great service. Dan, Nick, chris, thank you for truely amazing service. I will continue to always bring my VW's to you and reccomend this dealer to everyone thanks to the great service. Thank you! More
by PCALISI
Employees Worked With
Other Employees :
Steve Bourassa, Kevin Fleuriel, Joe Ryan
September 18, 2015
Great Service Experience I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front brakes need to be replaced and that they have the parts in stock. Since they should not have failed this soon, they did all the work under warranty. Since it was going to take 3+ hours, he offered me a loaner for free and I was on my way. Returned and picked up my car, washed and serviced and all set. What a great dealer experience. Top notch service. Hats off to Dave Poirier for being right on the ball for me, all of this on a busy Friday. More
by richsvt
Employees Worked With
Dave Poirier
September 16, 2015
Exceptional! Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person i have ever encountered! She is incedible with Attentive-Timely and passon to serve the Customer i am blown away! I love Kelly Volkswagon! I also love coming in for a vacume and a wash because Kevin greets me klike hes happy i came in and Not "Oh no another wash!" He is awesome I love this dealership i drove by for years Heading to Ira toyaota and Lexus . I am now excited to call thsi My dealership!!! Its awesome --i love it!!!! I am in hopes they dont ever get away from this type of service it keeps me coming in!!!! More
by KTETRAULT
September 16, 2015
Easy service Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is stil Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is still stress free. More
by Traveler driver
September 09, 2015
Awesome customer service! The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed ev The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed every step of the way! More
by PHYLLIS.GRANT
September 05, 2015
Great I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step o I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step of the way. I was very pleased with the attention to detail and above & beyond service I received. My vehicle needed some minor repairs which were replaced under warranty plus a recall on the water pump. I also received a complimentary vehicle for the day without any charges. I am beyond satisfied with Kelly Volkswagen of Danvers and will continue to do business in the future with this dealership. More
by ssantosuosso
August 22, 2014
Great Service Kelly VW service department is awesome! i have been taking my Jetta to Fred for the last year and it has always been a A+ experience. I recommend this Kelly VW service department is awesome! i have been taking my Jetta to Fred for the last year and it has always been a A+ experience. I recommend this dealership to all! More
by jmve18
July 07, 2014
Xpress Service not exactly "express". I dropped my car off for an oil change and multi-point inspection on July 3rd (Thurs). Normally I would call days ahead to make an appointment for th I dropped my car off for an oil change and multi-point inspection on July 3rd (Thurs). Normally I would call days ahead to make an appointment for this, but the service rep told me about their Xpress service in which I can just stop by and have the service done quickly. I brought my car in at 9am that Thurs, and the service rep was very cordial and was able to initiate the process quickly. He did warn me that they were busy that day, but expected it to be done in 2-3 hours. Since I had arranged a ride home, I decided to leave my car there and asked the rep to call me when it is ready. After waiting for 3 1/2 hours, I called the service dept to see if my car was ready to be picked up. The rep told me it was just entering the bay and should be ready in 1 1/2 hours. After waiting an additional 2 hours, I called again to ask if the car was ready. The rep said they were finishing up and it would be another 20 mins. I told the rep that I would start heading over there in anticipation for the car to be ready. I arrived at the dealership in 10 mins and I had to wait another 30 mins before the car was ready. All told, I dropped my car off at 9am and it was not ready until 2:40pm. The whole time the service reps were very nice, so I have no complaints there. I just feel that if you advertise "Xpress Service", then it should not take over 5 1/2 hours to complete a routine oil change and inspection. -Mike Silveira More
by MikeS99
