Kelly Volkswagen - Service Center

Fast friendly service Wed morning. Dan who helped me from start to finish. Was professional all the way through. I would recommend any of my friends to go to KELLY VOLKSWAGEN. Dan who helped me from start to finish. Was professional all the way through. I would recommend any of my friends to go to KELLY VOLKSWAGEN. More

Review service performance. Quick, efficient, friendly, professional service department at Kelly. I appreciated the winter service coupon which included changing my Jetta's regul Quick, efficient, friendly, professional service department at Kelly. I appreciated the winter service coupon which included changing my Jetta's regular tires to my snow tires. More

10k service Great experience. Dan was very kind, helpful and efficient. He returned my call and also texted me to make the apptmt, and was able to take me at my d Great experience. Dan was very kind, helpful and efficient. He returned my call and also texted me to make the apptmt, and was able to take me at my desired time. Service was done in an hour as promised. More

Changed snow tires and wheel alignment Car felt great when I drove out and I have over 65K miles. It was nicely washed and vacuumed. I also was given a free loaner. Car felt great when I drove out and I have over 65K miles. It was nicely washed and vacuumed. I also was given a free loaner. More

Professional accommodating I thought I was at harley-davids Again I thought I was at a Harley Davidson dealership they advocated for me with a third party warranty company, and it was a very good experience Dav Again I thought I was at a Harley Davidson dealership they advocated for me with a third party warranty company, and it was a very good experience David as I knew him was professional ,well groomed, outstanding. More

Convenient! Friendly, accommodating and professional at each visit. Short notice appointments are easily scheduled. Service hours are convenient for both pick Friendly, accommodating and professional at each visit. Short notice appointments are easily scheduled. Service hours are convenient for both pick up and drop off. Extremely clean and pleasing waiting area too! More

Quick and reasonable Great service! Thank you Rachel! The price I was quoted was reasonable. The service took the exact time I was told it would... Couldn't be happier! Bu Great service! Thank you Rachel! The price I was quoted was reasonable. The service took the exact time I was told it would... Couldn't be happier! But she More

Service Department This service department is fabulous. Nick was extremely helpful in getting my claim processed and completing the work needed. Kevin is also extremel This service department is fabulous. Nick was extremely helpful in getting my claim processed and completing the work needed. Kevin is also extremely helpful each time I bring in my vehicle for annual service. This is a great service department that cares about their customers. More

Perfect Everything was on time and inform me for every step.they treat me with donate and coffe.They listen me and talk nice.They clean my car Everything was on time and inform me for every step.they treat me with donate and coffe.They listen me and talk nice.They clean my car More

Service Advisor D Poirier could have been more helpful. My wife brought my car in (unplanned) due to what turned out to be a nail in one of the rear tires. My wife mentioned to the Service Advisor that we My wife brought my car in (unplanned) due to what turned out to be a nail in one of the rear tires. My wife mentioned to the Service Advisor that we had Extended Warranty to which the Advisor asked if we bought the car at Kelly. When she explained that we had bought it at Tully up in Manchester NH he didn't seem interested in the Extended Warranty. In summary maintenance found a very small bubble in the other rear tire so the Advisor recommended purchase of a replacement tire. When my wife asked if she could get by for today without a new tire they suggested putting on the spare tire ... but didn't because they said the bubble wasn't that bad. I arrived to switch cars with my wife and to get the lowdown on their findings. The Advisor had Steve one of the maintenance technicians to go over his findings. Steve was very good showing me the bubble and when I mentioned the Extended Warranty ( which I keep in the Glove Box) we looked thru it together and came across the Road Hazard Tire Coverage Policy by Fidelity Warranty Services which he brought to the Advisor's attention. The Advisor asked if I wanted to come back tomorrow to see about coverage. I suggested that since I was there that he should try and contact the Warranty Company which he asked what time it was , qpprox 4:20 PM. He then got approval from Fidelity and had the tire replaced. I asked about the warranty picking up the $15 cost for plugging the tire and the Advisor said that he couldn't refund the cash funds since it was already processed but that I could contact them to see about reimbursement. I would like Kelly to have a copy of all my warranty information in their files and refer to check on warranty coverage before charging me for future services .... that would be consistent with an upscale Dealership, which Kelly appears to be. I am impressed with the facilities at Kelly's VW, the text message (11/10) reporting Steve's walk around of my car with his visual findings and previous Advisor ( Armando ) support from Kelly VW. More