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293 Reviews of Kelly Volkswagen - Service Center
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March 15, 2016
Efficient and quick We purchased a used VW Passat at Kelly Honda in Lynn. There was a problem with the drivers side front door lock which occasionally wouldn't open with We purchased a used VW Passat at Kelly Honda in Lynn. There was a problem with the drivers side front door lock which occasionally wouldn't open with the remote control. We had it serviced once at Kelly Honda, but that didn't fix the problem so we went to Kelly VW. They found the problem quickly, repaired it, and we were gone within an hour. Great service! More
by happycustomer
Verified CustomerEmployees Worked With
Dominic Lemaire
March 09, 2016
Pleasant personal investment with help from pleasant people Everything was made easy by the employees, all questions were answered accordingly, and I leave the dealership happy every visit. They treat you like Everything was made easy by the employees, all questions were answered accordingly, and I leave the dealership happy every visit. They treat you like people not consumers. More
by LIFEOFMRPEACE
Employees Worked With
Dominic Lemaire
March 04, 2016
Thank you! Thank you for resolving my issue, I really appreciate all of your help in making sure that I was happy with the service and making sure that it was af Thank you for resolving my issue, I really appreciate all of your help in making sure that I was happy with the service and making sure that it was affordable. I do find it excellent that if there is any issues with your car service they do their best to make you happy and find a solution. Nick took the time to explain and clarify the issue with my car and also made sure that I was getting affordable prices on my change of tires and the service. I have always liked Kelly VW and Thank you for have taken the time to find a resolution and make sure I ended up a happy customer which I am. More
by VMARILYN2006
Employees Worked With
January 27, 2016
Excellent Great customer service! I was able to get a loaner car while my car was being serviced - which saved me since I work out of car on the road all day. Great customer service! I was able to get a loaner car while my car was being serviced - which saved me since I work out of car on the road all day. More
by BETH.CARUANA
Employees Worked With
January 25, 2016
Excellent "Service service" Great work, Dave, and team! Very attentive, timely, and pleasant staff. Very nice facilities, as well. Will definitely be back when we need work do Great work, Dave, and team! Very attentive, timely, and pleasant staff. Very nice facilities, as well. Will definitely be back when we need work done. More
by JENSHINRICHSEN
Employees Worked With
Dave Poirier
January 23, 2016
well done Kelly has added something new to their service dept.While I was siting in the lounge having a coffee (thanks for that and all those flavor choices b Kelly has added something new to their service dept.While I was siting in the lounge having a coffee (thanks for that and all those flavor choices btw...) I received a short video from the mechanic working on my car. It was terrific. I like that new feature. More
by AWS
Employees Worked With
January 21, 2016
Simple visit handled with ease. Needed my 2015 Golf inspected - can't believe I've owned it for a year - and Rachel helped make it a simple/seamless experience. What else should it Needed my 2015 Golf inspected - can't believe I've owned it for a year - and Rachel helped make it a simple/seamless experience. What else should it be? More
by shootcloser
Employees Worked With
January 20, 2016
Great communication and manners I had an extended warranty on my 2013 passat and Dom was great in making the effort to look at the options that I had. He also helped to get some dis I had an extended warranty on my 2013 passat and Dom was great in making the effort to look at the options that I had. He also helped to get some discount available for some of the service while making sure to communicate with me anything that was necessary for me to know before going ahead with the available options and suggestions. I want to note that I ended up buying my Passat at another dealership because of a very rude salesperson from Kelly VW which left a very rude and haughty image of Kelly VW. However, my experience with Dom helped to change my perspective of this specific dealership. More
by DAVIDSWKIM
Employees Worked With
Dominic Lemaire
January 20, 2016
Top quality mechanic eork I am so happy that Kelly Volkswagen was able to repair my engine in my 2013 Jetta TDI after my engine was damaged from water in the diesel fuel. It ru I am so happy that Kelly Volkswagen was able to repair my engine in my 2013 Jetta TDI after my engine was damaged from water in the diesel fuel. It runs great and I'm so relieved I didn't lose my car More
by LISADONOGHUE
January 19, 2016
Great service that was Efficient and Easy I met with Dave to discuss having my rotor and breaks being fixed. After the inspection, it was found that two other services could be done to my car I met with Dave to discuss having my rotor and breaks being fixed. After the inspection, it was found that two other services could be done to my car. Dave efficiently scheduled me for the next day so that we could knock all three items out in one trip. Dave also helped me with a loaner car so that there was nothing for me to have to worry about on my end. Throughout the process, Dave and the team were very knowledgable, helpful and efficient. I am glad I decided to visit Kelly Volkswagen, it was a very good experience. More
by FRANCISEHAWKINS
Employees Worked With
Dave Poirier
