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293 Reviews of Kelly Volkswagen - Service Center
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December 19, 2016
Pleasant Staff attentive, wait area comfortable. A pleasant place to have to spend an hour. A magnet had fallen off in the wash bay, Kevin had seen it and retr Staff attentive, wait area comfortable. A pleasant place to have to spend an hour. A magnet had fallen off in the wash bay, Kevin had seen it and retrieved More
by kgpaget
December 08, 2016
Car repair Car service in repair department was fantastic. Will use agaitried to purchase a car from dealership and was met with indifference and fluctuating pri Car service in repair department was fantastic. Will use agaitried to purchase a car from dealership and was met with indifference and fluctuating price. So purchase elsewhere More
by Bvokvo8
Employees Worked With
October 07, 2016
Top service after the sale My experience is in reference to the treatment and service after the sale of my certified used vehicle. I purchased my vehicle in April of 2015. I rec My experience is in reference to the treatment and service after the sale of my certified used vehicle. I purchased my vehicle in April of 2015. I recently brought my vehicle in for service and was blown away with the service technician Dave Porier and the general manager Mark Galante. This was not my first visit to the dealership for service, however I had a minor issue that wasn't taken care of on my last visit and Dave escalated my concern to Mark. Together they addressed the issue and "Wowed" me. I will not take my car anywhere else because of their genuine concern for keeping a customer happy and doing the right thing. Service after the sale does exist! Thank you both! TC More
by Tmccda
Employees Worked With
Dave Poirier, Mark Galante
October 02, 2016
Professional and knowledgeable Nick is the most professional and knowledgeable service advisor I have come across in a long time. Because he is always egar and willing to answer any Nick is the most professional and knowledgeable service advisor I have come across in a long time. Because he is always egar and willing to answer any questions, he instills a confidence in the consumer that they are in the right hands. I've had service at volkswagon for many years and nick is fairly new at the location but they definitely lucked out having him there. More
by MattMaud16
Employees Worked With
Nicholas Tammaro
May 11, 2016
Professionalism. This visit involved a routine 10,000 mile service for my 2015 Golf. Since the departure of Amando - the service rep who I had worked with for all thr This visit involved a routine 10,000 mile service for my 2015 Golf. Since the departure of Amando - the service rep who I had worked with for all three of my Volkswagens (purchased at Kelly) - I did not have a relationship with anyone else in service. With the luck of the draw I called to make an appointment and Dave was the first to answer. He handled everything with crisp professionalism answering questions from a more than casual owner with great ease leaving me with a sense of confidence my car was in good hands. I feel fortunate to have connected with Dave. More
by shootcloser
Verified CustomerEmployees Worked With
Dave Poirier
April 18, 2016
Seevice Great experience whenever I go in for service. My car always gets fixed in a timely manor and I would recommend this dealership to anyone! Great experience whenever I go in for service. My car always gets fixed in a timely manor and I would recommend this dealership to anyone! More
by SABAHUDINSISIC92
Employees Worked With
April 06, 2016
Customer service was lacking I came to the dealership to get my engine light check. The mechanic did not screw my belly pan on correct. I was under the car and there was 4 screws I came to the dealership to get my engine light check. The mechanic did not screw my belly pan on correct. I was under the car and there was 4 screws missing. I had my dad and co worker check as well. I had to tape it up just to get to the dealership. I've had a dent in my fender for years. He claimed I hit something. Then stated the screws where there. I could see him mocking me through the glass. Accidents happen but don't tell me the screws where in there when 3 people saw they where missing He put the old pan on. After complaining they ordered me a new pan and apologized. I was offered a free oil change. When I arrived no one knew what I was talking about. I got a inspection as well and was charge 70 in labor to change two light bulbs. I was told by one man it would be about a hour. A half hour later another lady said it be about another two hours. Not one person apologized for me having to take two days off of work. When I went to pay the lady at the desk was chatting with a co worker and I actually had to interupt her and say can I pay. I asked about the labor and she stated maybe next time I should ask for a quote. I was giving a quote with the price of the light bulbs, Rachael did not state the 70 dollar labor charge for two light bulbs. To make matters worse I have your tdi diesal, so I think you would go above and beyond to be a little more respectful to your customers. Your dealership alone has sealed the deal, I will never buy another Volkswagen. I would go anywhere before allowing your dealership to touch my car again. I'm actually driving all the way to Medford because of the service i received. Customer service is very important, and your staff is not trained for it. The only polite person I spoke with was Mike he was very professional More
by ALEXISBATEMAN82
Employees Worked With
Jason was the mechanic
March 29, 2016
Extremely happy with service department Rachel was my service writer and was a great help, took care of the issues I was having and I got my car back quickly and was also washed when it was Rachel was my service writer and was a great help, took care of the issues I was having and I got my car back quickly and was also washed when it was completed More
by SABAHUDINSISIC92
Employees Worked With
March 18, 2016
Excellent Highly competent and courteous staff. A complication arose and the problem was handled fairly and quickly. There was excellent communication . The c Highly competent and courteous staff. A complication arose and the problem was handled fairly and quickly. There was excellent communication . The change for the complication was very reasonable. More
by JEMCC3
March 17, 2016
Thank's for the Great Service. Just had the 20k service performed on my Daughter's 2014 VW Jetta wagen which she purchased at Kelly VW last July.................Very Nice People Just had the 20k service performed on my Daughter's 2014 VW Jetta wagen which she purchased at Kelly VW last July.................Very Nice People!! More
by DUGGAND44
