Back

Kelly Volkswagen - Service Center

Danvers, MA

4.2
293 Reviews

293 Reviews of Kelly Volkswagen - Service Center

Sort by
February 09, 2017

Great service I arrived and drove right in. Was greeted by Kevin who was so great. Jeff was professional and friendly. He got me a rental and got me om my way effic More

by Yogalover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff McNally
February 02, 2017

Always get my car serviced here I bought my vehicle here and never go anywhere else for servicing. They do tremendous work and are super friendly. The staff has never treated me wron More

by Chris Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2017

Outstanding! I couldn't be happier I bought the least experience VW makes (used beetle)- and they treat me like a king! I bought many cars in my 60+ year's and have never been treated s More

by Teddy P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in sales
January 26, 2017

Quick Easy Oil Change Called to see if I could come in to get an oil change and they were so nice on the phone offering me any time I needed. When I went in the next day fo More

by Sam F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in service, David Sorn
January 15, 2017

Quick and helpful! Dave was great when I brought my new GTI in on Friday with a issue with my horn. They offered me a loaner and it was so quick I almost didn't need one More

by SAMIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Poirier
January 07, 2017

Scheduled 40000 mile service on VW CC The staff was professional and courteous throughout my service visit. They provided a video assessment of the vehicle inspection and clearly pointed o More

by Scottma24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff McNally
Jan 14, 2017 -

Kelly Volkswagen responded

We're happy to help however we can Scottma24, even if it's through a service video. Thank you for working with Jeff and our service team. If we can help you again with any other service needs, don't hesitate to come in or contact us.

January 05, 2017

Checking engine I like because i have nice custome service his good help and stil good friend and my service dont wait too long tks jeff im too happy More

by Djsam123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff mcnally
Jan 14, 2017 -

Kelly Volkswagen responded

It was our pleasure helping you Djsam123. Visit us again anytime if we can help you out and we thank you for taking a moment to leave us a review - we greatly appreciate your feedback! Take care.

January 02, 2017

Very pleasant Everyone is very friendly and helpful. I went in for a oil change and they finished working on my car quickly and gave me a call when it was ready. More

by Maxmoney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ameno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2017 -

Kelly Volkswagen responded

Thank you Maxmoney, we appreciate you giving us the opportunity to take care of your vehicle's oil change service. We hope you'll visit us again if we can be of more assistance to you!

December 29, 2016

Battery replacement Everything as outlined + review of future repairs and costs painted a positive picture. Nick & Casey were excellent. Overall I would say the experienc More

by Tiguan Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Sousa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Fern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Tammaro
Jan 14, 2017 -

Kelly Volkswagen responded

Thank you for leaving us your feedback Tiguan Bill. We're happy that our team provided you with a delightful experience. If there's anything we can work on to provide you with a 5-star experience, please don't hesitate to let us know.

December 23, 2016

Great experience Jeff was very helpful and friendly. They told me the wait time for my vehicle and we're pretty accurate. The experience was positive. Satisfied custom More

by Betsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 14, 2017 -

Kelly Volkswagen responded

Hi Betsy - thank you for working with Jeff and our service team. We're glad that we could provide you with a positive experience at our dealership. Please stop by or reach out if we can help you again.

...
20
...