Kelly Volkswagen - Service Center

Great service! Dave P. Very thorough and professional. He Takes the extra step in customer service. Dave took the time and process to resolve the issue and get me ba Dave P. Very thorough and professional. He Takes the extra step in customer service. Dave took the time and process to resolve the issue and get me back on the road ! More

Accomodating 30k service but needed two tires. Immediately found a courtesy car. Job done by end of day. Very happy and Jeff took care of me. 30k service but needed two tires. Immediately found a courtesy car. Job done by end of day. Very happy and Jeff took care of me. More

Great Experience With Service Department Andre and the other service team members I have worked with are always quick to respond to concerns and understanding if you have additional questions Andre and the other service team members I have worked with are always quick to respond to concerns and understanding if you have additional questions. It is also great that I have been able to get a loaner car pretty much everytime I've needed one. More

Terrific experience David guided me through the repairs for my car and navigated the insurance claim seamlessly. It was a pleasure to work with such consummate professio David guided me through the repairs for my car and navigated the insurance claim seamlessly. It was a pleasure to work with such consummate professionals. More

Great service, fast work Jeff in Service was great and even saved me some money with a coupon. No pressure for getting extra services. Comfy waiting area, free WiFi and espre Jeff in Service was great and even saved me some money with a coupon. No pressure for getting extra services. Comfy waiting area, free WiFi and espresso machine More

Smoothest service ever! Came in for an oil change and asked about a new rear wiper. there was very polite. My service technician was Chris and he was absolutely fantas Came in for an oil change and asked about a new rear wiper. there was very polite. My service technician was Chris and he was absolutely fantastic, probably the friendliest and most approachable mechanic I've ever met. My car isn't that old but he still gave me a quick and understandable rundown on the comprehensive check he performed on the car and his recommendations for things to think about addressing soon. He definitely seemed to care, using plastic gloves and paper mats so as not to dirty the car and putting the inspection paperwork neatly folded in the glovebox. He had me in and out so fast I couldn't even finish my coffee! I wish there was one of him at all the other Volkswagen dealers I've had to deal with! More

Dashboard ligts Called ahead, said just drive on over, loaner car ready to go. 10 minutes , in and out. Pickup was same scenario, does not get any easier. Called ahead, said just drive on over, loaner car ready to go. 10 minutes , in and out. Pickup was same scenario, does not get any easier. More

excellent delivered the goods I was so appreciative to be ta I was greeted with a very knowledgeable person Jeff McNally who explained theprocess answered my questions arrange for repairs sent a video as wel I was greeted with a very knowledgeable person Jeff McNally who explained theprocess answered my questions arrange for repairs sent a video as well set me up in parts with Drew to get second key and they fixed the problem.! impressed More

Passenger window, wouldn't go back up. Service Advisor Jeff McNally was extremely helpful and made sure that the problem I had with the passenger window was resolved and did a wheel alignm Service Advisor Jeff McNally was extremely helpful and made sure that the problem I had with the passenger window was resolved and did a wheel alignment and all done in a timely manner. More

Pleasant experience My first service and Jeff greeted me at my car. He kept me informed throughout the visit. The waiting area was clean, comfortable, and bright. A pleas My first service and Jeff greeted me at my car. He kept me informed throughout the visit. The waiting area was clean, comfortable, and bright. A pleasant experience all around. More