Kelly Volkswagen - Service Center

Needed new breaks They are always willing to work with my schedule and there is always a loaner car available. I always have great service here, and I like the service They are always willing to work with my schedule and there is always a loaner car available. I always have great service here, and I like the service videos. More

Courteous and efficient I was met by a smile by Jim Mcnally even though I had not called in. He took my information and he fixed me up with a loaner car. He was very helpf I was met by a smile by Jim Mcnally even though I had not called in. He took my information and he fixed me up with a loaner car. He was very helpful. I received a video from the mechanic who showed me additional maintanence issues. I was given the option to reject or proceed on those. In the afternoon I was given a call when the work was finished. Everything was done to my satisfaction. This was a good value and a good experience. Gordon, Wenham, MA More

Awesome They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Thank They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Thank You, Nick More

Great as always I brought in my 2006 VW Passat for a brake flush and to bleed the brakes. David was our advisor and as always he is awesome with his customer service I brought in my 2006 VW Passat for a brake flush and to bleed the brakes. David was our advisor and as always he is awesome with his customer service and always willing to help out as much as possible. My car was going to take awhile so he got us a shuttle to go to the mall and the guy (I cannot remember his name, sorry!) who drove us there was also very friendly and we were Thankful he brought there and back. I moved far away recently and I dont care if I have to travel awhile to go to Kelly VW because I know I will always get great service. Thank you! More

10,000 mile oil change Went for first oil change and Inspection. Also ended up needing alignment. Jeff Mcnally my Service Consultant was very knowledgabe and friendly. Expla Went for first oil change and Inspection. Also ended up needing alignment. Jeff Mcnally my Service Consultant was very knowledgabe and friendly. Explained everything up front that my car needed. More

Great Service Very satisfied with service experience!!!! Explained my car's needs and recommended appropriate service. Kept me updated on progress while I waited! V Very satisfied with service experience!!!! Explained my car's needs and recommended appropriate service. Kept me updated on progress while I waited! Very friendly dealership! More

Engine diagnostic Kellys service was extremely helpful in helping me with my Volkswagen Passat. They were extremely knowledgeable, courteous and most important efficie Kellys service was extremely helpful in helping me with my Volkswagen Passat. They were extremely knowledgeable, courteous and most important efficient with assisting me with my vehicles issues. I would highly recommend them as they are extremely innovative , they texted me an actual video showing the diagnostic! 👍👍 More

Service at Your Convenience The tire light indicator went on and I was able to drive right to the service center without an appointment! My car was taken in right away while I w The tire light indicator went on and I was able to drive right to the service center without an appointment! My car was taken in right away while I waited in the comfortable customer service lounge. Everyone was friendly and helpful while I waited and also would check in with me to give me an update or ask if I needed anything. My job involves driving all day long and this was the third time I went in for tire issues. The first time was after I bought the car and the indicators needed to be reset. The second time was low inflation after a big winter storm, and the last time, was a nail that I picked up after I hit a pothole in a construction site! My wait times have been between 20 and 50 minutes and one time I was told it would be more than an hour and I was out in less than 45 minutes! I have owned my VW car for almost 10 months and after more than 25 years of driving for work, this is been the best car I have ever owned and is absolutely the best and most convenient maintenance and car service program ever! More

Great service Friendly staff Keep you informed with all the work. Clean and comfortable waiting area also like the summary video of the work completed and recomm Friendly staff Keep you informed with all the work. Clean and comfortable waiting area also like the summary video of the work completed and recommendations More