Kelly Volkswagen - Service Center

Tire Change Jeff did an outstanding job of helping me, keeping me informed and moving me through the repair expediciously. I will definitely continue to get my s Jeff did an outstanding job of helping me, keeping me informed and moving me through the repair expediciously. I will definitely continue to get my service from Kelly. More

Would STRONGLY recommend Was greeted by Jeff when I drove into the garage. I had never been to VW for an oil change before, I had done it myself to save money, but the dealer Was greeted by Jeff when I drove into the garage. I had never been to VW for an oil change before, I had done it myself to save money, but the dealer oil change was actually very cost effective. Everyone who dealt with me or my car went above and beyond to make sure that I knew what was going on with my vehicle, and had great customer service. I have already told my VW driving friends. Thanks! More

Smooth and courteous service experience I brought my GTI in for a product recall and found the process efficient and easy and the interface with all employees courteous and competent. I brought my GTI in for a product recall and found the process efficient and easy and the interface with all employees courteous and competent. More

Above and beyond....! My VW needed service and I was greeted by Andrei. He understood the problem and assured me that it would be fixed promptly. If I had to wait for my ca My VW needed service and I was greeted by Andrei. He understood the problem and assured me that it would be fixed promptly. If I had to wait for my car, he offered me a clean waiting area equipped with a variety of drinks and large screen TV. If I did not want to wait he offered me a ride. I was all set. My car in fact was fixed promptly and completely.It was also vacuumed and washed. That is excellent service! More

Excellent service Exceptional service and atmosphere, great people and a great product. Rachel and George are really fantastic and I look forward to working with them a Exceptional service and atmosphere, great people and a great product. Rachel and George are really fantastic and I look forward to working with them again More

Best service! 0n time and efficient and fair Efficient and fair prices. Let's you know what is needed but doesn't push for extras. Work done in a timely manner and waiting area comfortable. Efficient and fair prices. Let's you know what is needed but doesn't push for extras. Work done in a timely manner and waiting area comfortable. More

30K mile service Had my car serviced yesterday. Jeff McNally was my Service Advisor. Clearly explained what needed to be done & kept me informed of progress. thoroughl Had my car serviced yesterday. Jeff McNally was my Service Advisor. Clearly explained what needed to be done & kept me informed of progress. thoroughly reviewed results & work done. I am very pleased. Thanks! More

Great experience! I want to start with expressing my extreme satisfaction with the service I received. I was involved in a crash and my vehicle was "repaired" in Common I want to start with expressing my extreme satisfaction with the service I received. I was involved in a crash and my vehicle was "repaired" in Commonwealth VW" as this is the closest one to my work. They repaired the body work, but disregarded the noise the air suspension was making. They stated that everything is normal. I insisted on a second evaluation and they kept the car for 3 more days just to determine that nothing was wrong. Basically, they did not want to deal with the insurance company and trying to prove that the damage was in a result of the crash. Knowing my vehicle very well, I went to Kelly VW and met with Andei. I explained everything to him and showed him the noise that concerned me. He confirmed that this noise is out of the ordinary. He put me in a loaner car and took mine for evaluation. When the evaluation was complete, he confirmed that the air compressor was not working properly and needed to be replaced. He stated all of this in writing and I was able to go back to the insurance. The appraiser looked and the paperwork and he wanted to see for himself. Andrei took the car apart and scheduled the inspection with the appraiser. In another day, we received the authorization for the repair. The insurance company paid $3000+ for the repair. Andrei's efforts and persistence made the difference in the process. If it was up to Commonwealth VW, I would have been stuck with a $3000 bill a year from now, when the compressor actually stops working. I am very happy and will use this dealership only from this point forward. I also got "white glove treatment" that is expected for BMW or Mercedes. I got a complimentary loaner vehicle for 2 weeks and he had my car washed. Andrei, took care for all insurance paperwork and made this process very easy for me. More

Excellent The best service I have ever received at dealership. Drive in service couldn't be easier! They are happy to drop you off at the mall or give you a loa The best service I have ever received at dealership. Drive in service couldn't be easier! They are happy to drop you off at the mall or give you a loaner vehicle. More

Very professional Best dealership very professional. Jeff and Kevin are very good at what they do at Volkswagen they will make anyone feel welcomed. They helped me with Best dealership very professional. Jeff and Kevin are very good at what they do at Volkswagen they will make anyone feel welcomed. They helped me with the services on my car needed!. More