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293 Reviews of Kelly Volkswagen - Service Center
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September 28, 2018
New service advisor Service advisor is Mark. I can tell he was new to the dealership, but he was pretty helpful. The only thing that bothered me was that he said tire rot Service advisor is Mark. I can tell he was new to the dealership, but he was pretty helpful. The only thing that bothered me was that he said tire rotation was complimentary, but when I came to pick up the car I was charged the fee. More
by Jeff.w18
Employees Worked With
Mark Ruiz
September 26, 2018
60,000 mi service and air bag campaign Pleasant and Professional! Every item on my list was done correctly. Dave Poirier is very organized and courteous. Inspection sticker was put on neatl Pleasant and Professional! Every item on my list was done correctly. Dave Poirier is very organized and courteous. Inspection sticker was put on neatly and my car was returned to me washed and vacuumed. More
by Ed123
Employees Worked With
No, Dave Poirier
September 25, 2018
VW recall I recieved a letter from VW starting an ECM recall and to schedule an appointment with a VW dealership. I called Kelly VW in Danvers Ma and got in on I recieved a letter from VW starting an ECM recall and to schedule an appointment with a VW dealership. I called Kelly VW in Danvers Ma and got in on Monday 9/24 @8am and was told it would take an hour to resolve. Exactly an hour and service was complete and I was ready to go. THANKS Kelly VW More
by VW2015
Employees Worked With
Service Manager
September 22, 2018
Service Department Rachel was very nice as usual. Service was very quick and I was back on the road In no time. Thank you Rachel Eric Walker Rachel was very nice as usual. Service was very quick and I was back on the road In no time. Thank you Rachel Eric Walker More
by Eric41
Employees Worked With
September 11, 2018
Fast & timely service, good customer service fast, timely, friendly and good customer service. Efficient, plesant, service. Rates on windshield wipers were reasonable, and the inspection sticker, fast, timely, friendly and good customer service. Efficient, plesant, service. Rates on windshield wipers were reasonable, and the inspection sticker, will continue to go here. More
by carservice
Employees Worked With
Jonathan - at service
September 08, 2018
Check My Battery And Front Driver's Seat Kelly Volkswagen In Danvers Mass. Does Again. It Is Still An No. #1 Dealership In New England. In A Hot Summer Day (Where Everyone Should Out On The B Kelly Volkswagen In Danvers Mass. Does Again. It Is Still An No. #1 Dealership In New England. In A Hot Summer Day (Where Everyone Should Out On The Beach) I Brought My Call To Kelly Volkswagen I Notice That My Driver's Was Not Secured Like The Seat Was Out Of The Track. And Also I Wanted To Check My Battery Because Of The Age Of The Battery. Everything Worked Out Well ,I Was Out Within An Hour . What An Incredible Vehicle And Dealership. Thank You Again..... More
by philjan1960
Employees Worked With
Kevin Fleuriel, Dave Poirier, Said Bousbaa
September 04, 2018
Oil change Excellent service, got in and they dropped me off at work. Rachel is outstanding to work with! I got text and a call when my car was finished. Excellent service, got in and they dropped me off at work. Rachel is outstanding to work with! I got text and a call when my car was finished. More
by Erik1059
Employees Worked With
August 30, 2018
Friendly and Efficient It was easy to get the appointment, and the service was completed in a timely manner. The waiting area was pleasant. I love my VW! It was easy to get the appointment, and the service was completed in a timely manner. The waiting area was pleasant. I love my VW! More
by Redvw
Employees Worked With
Chris Richard
August 29, 2018
My service advisor I am so glad to have Rachel DeSilva watching over my service visits. She is the BEST. She is a terrific listener and is very thorough with her follow I am so glad to have Rachel DeSilva watching over my service visits. She is the BEST. She is a terrific listener and is very thorough with her follow through AND she has s great smile....:-) More
by AWS
Employees Worked With
August 12, 2018
Always Easy Rachel DaSilva and the service team keep things consistent with Kelly VW's theme of making it easy. I had 2 recalls, a warranty repair, an oil change Rachel DaSilva and the service team keep things consistent with Kelly VW's theme of making it easy. I had 2 recalls, a warranty repair, an oil change, alignment, new wipers, and a tire rotation and balance all completed in one visit with being provided a new Jetta loaner. My 2013 VW CC came back in perfect shape with a nice showroom new car wash to boot. And the price was right, too. My only minor criticism is that the iPhone cable at the charging station was broken and it would be great if that can be fixed. More
by 13VWCC
Employees Worked With
