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293 Reviews of Kelly Volkswagen - Service Center
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May 01, 2019
Amazing Service! I live in RI but work in MA. Kelly was the closest VW dealer near work. I needed a recall item addressed so I decided to give Kelly a try. I was fortu I live in RI but work in MA. Kelly was the closest VW dealer near work. I needed a recall item addressed so I decided to give Kelly a try. I was fortunate that Mark picked up the phone when I called. He is the best service associate I have ever encountered and I’ve been driving since 1978. I feel he was honest and sincere making recommendations for my car. The nicest guy you ever want to meet too! More
by Maremc
Employees Worked With
Mark Ruiz
May 01, 2019
Nice enough people, but The service department staff is nice enough, they are just ignoring my issue of the seat wearing out after only 2 years of normal.use. No matter h The service department staff is nice enough, they are just ignoring my issue of the seat wearing out after only 2 years of normal.use. No matter how you spin it, there is no wrong way of getting in and out of a car I could be responsible for. It’s simply a poor seat design. More
by Carguy
Employees Worked With
Dave Poirier
April 24, 2019
Auto body repair well done Diane of Kelly Collision made the whole repair experience very comforting and took the sting out of getting in a car accident. I wouldn't hesitate to Diane of Kelly Collision made the whole repair experience very comforting and took the sting out of getting in a car accident. I wouldn't hesitate to use Kelly Collision again. The rear bumper looks as good as new. They helped me get a car rental very quickly. Their place is very clean and well-organized. I will be recommending their auto body repair service to people when the opportunity comes up. More
by tonyc25
Employees Worked With
Diane Caputo, Steve Bourassa
April 07, 2019
50,000 Miles Scheduled Maintenance Service Good Afternoon, Thank You For The Excellent Service And Hospitality Of My 2014 Volkswagen Passat. Ramon From Sales And Rachel From Service. Gave Me Good Afternoon, Thank You For The Excellent Service And Hospitality Of My 2014 Volkswagen Passat. Ramon From Sales And Rachel From Service. Gave Me The Best Meet And Greet All The Time. Keep Up The GREAT Work. Just To Let You Know That The 50K Service Was A Bit Pricey. I Wish They Special Or Coupons For Loyal Clients. But Kelly Auto Is GREAT For Buying And Service. Thank You Again.. More
by philjan1960
March 28, 2019
Easy going I arrived this morning for an oil change. Granted I had an appointment at 9:30 am. However, I arrived a bit early and they immediately took my car fro I arrived this morning for an oil change. Granted I had an appointment at 9:30 am. However, I arrived a bit early and they immediately took my car from the bay to the back to be serviced. I forgot my tire pressure light had been on and forgot to inform Rachel about this. She came back after the oil change had been finished and asked permission if they work the tire pressure in order to get the dashboard light off. They quoted me an hour and I was out in 40 minutes. Needless to say, my experience the past two visits to Kelly Volkswagen has been delightful. More
by Ncolby
Employees Worked With
March 15, 2019
Professional and prompt service Excellent service from start to finish. As soon as I pulled into the service bay the gentleman opened my door for me and told me how clean he was go Excellent service from start to finish. As soon as I pulled into the service bay the gentleman opened my door for me and told me how clean he was going to make my car before I left, and he sure did. Dave in service was great to work with, he was able to secure a loaner vehicle for me without an appt so I didn’t have to wait the two hours for my brakes. I’m new to VW and this dealership, I came from Audi. Very comfortable waiting room as well. Very happy new customer so far. More
by Golf R
Employees Worked With
The guy in the service bay was also great, didn’t catch his name , Dave Poirier
March 07, 2019
My recent visit I was very impressed with the service I recently received. However, I would love to talk with a customer service rep regarding your complimentary ca I was very impressed with the service I recently received. However, I would love to talk with a customer service rep regarding your complimentary car wash. After everyone in the organization does such a good job, I'm always disappointed in the condition the car is returned to me. More
by ripper1
February 24, 2019
30K check up I brought my 2015 Passat in for a oil change because the alert warning on the system indicated it was time. I came in around 7am on Monday 2/18/19 whi I brought my 2015 Passat in for a oil change because the alert warning on the system indicated it was time. I came in around 7am on Monday 2/18/19 which was a holiday and due to the snow we received the night prior, I had to wait until the service bay area was cleared. Dave came back and indicated that a wheel alignment and the rotation of my tires and brake line fluid change was required. I gave him the okay except for the wheel alignment. I got the car back at 9:30 but had to come back about 20 minutes later because I had no brake pressure in the system. I would have hoped they'd checked this before turning the vehicle over to me. Had this been an older customer they would have seen a large dead spot when braking which could have contributed to an accident with the current weather we received. I did call service immediately and they resolved it in about 20 minutes or so! Should checked system before turning over the keys. More
by P@55
Employees Worked With
Dave Poirier, Cristal Morales
January 16, 2019
Awesome service Smart, courteous and accommodating!! Scheduling service was very easy. My car was ready in no time. I’m very glad I bought a Volkswagen at Kelly. Smart, courteous and accommodating!! Scheduling service was very easy. My car was ready in no time. I’m very glad I bought a Volkswagen at Kelly. More
by TTy0812
Employees Worked With
January 11, 2019
Worst customer satisfaction The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New Atlas and I have a case open with VW of North America, the dealer refuses to even put the car which has warranty on the lift because they do not hear the noise or they believe what I am reporting is normal. The car has warranty and I am showing a problem that many other Atlas owners are experiencing and even commenting on every single Volkswagen post on social media and forums. Service manager should get more training on CUSTOMER SATISFACTION. More
by skocaman
Employees Worked With
