Kelly Volkswagen

Tom had wonderful customer service, took his time in explaining and clarifying all my questions. He was very patient, charming and effective in providing positive feedback. I got the car that I wanted explaining and clarifying all my questions. He was very patient, charming and effective in providing positive feedback. I got the car that I wanted and would recommend my family and friends to Kelly Volkswagen. More

Tom made buying my new car very easy. I got the price I wanted, they gave me what I was asking for trade in and the suv I had in mind was in stock just how I wanted it unlike other local dealers. No hassl wanted, they gave me what I was asking for trade in and the suv I had in mind was in stock just how I wanted it unlike other local dealers. No hassles what so ever. I would definitely recommend this dealer. More

A purchase was on the horizon but some tire kicking lead down the path. It was one of the easiest and most enjoyable dealings with a sales team that I have experienced. Everyone was pleasant and easy to d down the path. It was one of the easiest and most enjoyable dealings with a sales team that I have experienced. Everyone was pleasant and easy to deal with, no unnecessary games, high stress or drawn out negotiation. More

It was a absolutely pleasure to buy the car to Tom at Kelly. It was a very easy transaction. I never felt any kind of pressure to buy the car. On the other hand, Tom's kindness and support,makes me recom Kelly. It was a very easy transaction. I never felt any kind of pressure to buy the car. On the other hand, Tom's kindness and support,makes me recommend anyone to go to Kelly VW. More

I went to Kelly Volkswagen with the mentality of just for curiosity what deal I can get in the future to upgrade my previous car (Toyota). Little did I know that I would soon be amazed by such a great team o curiosity what deal I can get in the future to upgrade my previous car (Toyota). Little did I know that I would soon be amazed by such a great team of sales consultant, specially Steven Ashe. I got a great deal and didn't think twice to purchase my now brand new car. Service is excellent, Steven Ashe explained every detail from the simplest piece of my car, to every word of my contract. I give Kelly Volkswagen an A+ for teamwork and service! More

As car buying goes this was a low stress, streamlined process and Stephen was very helpful and very thorough familiarizing me with my new car. process and Stephen was very helpful and very thorough familiarizing me with my new car. More

george was excellent and got me into a car that really fit my needs and my budget, they even let me use a loaner car until my car was ready! fit my needs and my budget, they even let me use a loaner car until my car was ready! More

Had a GREAT car buying experience at Kelly Volkswagon! Tom Colpitts made buying my first car a very pleasant experience. He went above and beyond in helping me expedite the process- HE even drove to meet Tom Colpitts made buying my first car a very pleasant experience. He went above and beyond in helping me expedite the process- HE even drove to meet ME to have me sign paperwork, (now thats customer service...) as I live on the south shore and the dealership is on the north shore. Everything went very smoothly; Tom was always available to talk to me or get right back to me in a timely fashion or explain any questions I may have had. I absolutely love my 2011 Jetta! Great on gas and she rides like a beauty. Overall, great experience, the entire staff was very friendly and nice cars. More

Tom and Matt made the purchase process easy and transparent. I wanted a rare model (two door R in blue with sunroof) and so we had to wait for the factory to build and ship the car. Tom kept me u transparent. I wanted a rare model (two door R in blue with sunroof) and so we had to wait for the factory to build and ship the car. Tom kept me updated every step of the way and respected my requests for times and methods of communication. One minor inconvenience was that he had no voice mail - when he was not available, I had to leave messages with the receptionist, which discouraged comprehensive information. I admit I'm not reciprocal here - I hate listening to voice mail myself, but find it useful to direct at others. During my final acceptance I found a minor defect - one of the trim panels in the rear bumper was not seated properly. The situation was handled very professionally. Even though it was past 7 on a Thursday, a technician came, tried to fix it on the spot, decided he had to use a lift, and returned the car within about 15 minutes. The franchise owner, Brian Kelly was there during my final inspection and was very friendly and open. He clearly made the other employees somewhat nervous, but the overall atmosphere was very relaxed and he seemed genuinely interested in my purchase. I don't think many owners take such a personal interest. Kudos to him. More