Kelly Volkswagen
Danvers, MA
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 954 reviews
In 2012 I bought my daughter Holly her first car from Brendan Kelly. He was beyond patient and kind and made us both feel very comfortable. She has had her volkswagen "bug" for nearly a year now and it Brendan Kelly. He was beyond patient and kind and made us both feel very comfortable. She has had her volkswagen "bug" for nearly a year now and it has been fantastic! We liked dealing with Brendan so much that when my brother in law wanted to lease a car I took him back to your Danvers dealership. Unfortunately we just missed Brendan the night we showed up, however Tom was great with us too! Very personable, professional, and a good sense of humor too! I will definitely recommend your dealership and Brendan & Tom to my friends! So many people stereotype car salesmen - but you too left me with a very positive impression. Keep up the good work! Maura Smith More
Tom Colpitts sold me a Ford F150 used vehicle. He was very informative about the car. The customer service level was over the top. We were offered coffee and lunch while we waited for the paperwork to very informative about the car. The customer service level was over the top. We were offered coffee and lunch while we waited for the paperwork to be completed. He was a very friendly salesperson, he gave us a fair price for the Ford F150. I was also very happy with the amount we got for our trade as well. I would recommend Tom to all my family and friends. It was a great overall experience. Matt Nichols, used car manager was also great. He returned my calls and welcomed me into the dealership. Everyone at the dealership treated me as a friend. Thanks for a great experience More
Jason responded to my email inquiry within an hour and had me scheduled for a test drive immediately. Brenden was a very honest and friendly salesman who did not make me feel pressured at all. We agreed had me scheduled for a test drive immediately. Brenden was a very honest and friendly salesman who did not make me feel pressured at all. We agreed on a very fair price, and Kendra helped me quickly get through all the paperwork. The whole experience, from test drive to purchase, probably took less than an hour. They were kind, friendly and very helpful. More
The thought of car shopping filled me with dread, I have not had a pleasurable experience in the past. I was fortunate to have walked into Kelly Volkswagen in Danvers Ma. early in my shopping and that is al not had a pleasurable experience in the past. I was fortunate to have walked into Kelly Volkswagen in Danvers Ma. early in my shopping and that is all there was to it. A salesman named Steve Warren approached me and asked if there was anything he could help me with, I was prepared for high pressure and said I was just looking and would let him know if I needed help with anything. To my great relief and surprise he said " that's fine if I can answer any questions I will be right here. I searched around the lot till I came back into the showroom and spotted a 2010 Tiguan with low mileage, just exactly what I was looking for. I approached Steve and he told me the background of the car, showed me the care it had gotten, (it really was impeccably maintained) we went for a test drive, he showed me many of the features of the car and I fell in love. We went back to his desk and he went all over the deal, making sure I was happy with it and then A short trip to the finance office and the deal was done. I would recommend Steve to anyone interested in buying a new or used Volkswagen, a surprisingly pleasant experience. I have had the car for a few days now, (love it) and Steve called this morning to make sure I was happy with it. I didn't expect that, the best car buying experience I have had in my 65 years. More
Tom Colpitts is hands down the best salesman we have ever worked with. He was knowledgeable, friendly, laid back. I highly recommend that you ask for Tom when you go in. There will be no pressure, just he worked with. He was knowledgeable, friendly, laid back. I highly recommend that you ask for Tom when you go in. There will be no pressure, just help in deciding if the car is right for you. We ended up buying two cars that day because he listened to what kind of experience we wanted, and then he gave it to us. No waiting around, no pressure, easy test drives of four cars (he had the next car all up front, ready and waiting for us when we got back from each drive). Throw away all of those preconceived ideas of having to labor through the process of buying or leasing a car. We were so pleasantly surprised at how good we felt when we came out of Kelly VW! This is how salesmen should learn to act with customers. Bravo Tom! More
The sales associate was friendly, listened to what I was looking for, and wasn't pushy to up sell me. I'm satisfied with my purchase. looking for, and wasn't pushy to up sell me. I'm satisfied with my purchase. More
Tom Colpitts was a pleasure to work with at Volkswagen. He quickly realized what i was looking for, walked me through the selection and purchase process with knowledge and finesse. I highly recommend work He quickly realized what i was looking for, walked me through the selection and purchase process with knowledge and finesse. I highly recommend working with Tom. More
i brought my tiguan in for the 2week inspection...at that time i had the coupon for the $25 gift card, when i brought it over to the reception, brendon kelly was standing there. i asked the receptionist if time i had the coupon for the $25 gift card, when i brought it over to the reception, brendon kelly was standing there. i asked the receptionist if i could get my coupon validated and brandon jump in and said a very firm NO, that i had to bring it at the time of the test drive, and if they honored it that day 2weeks later, then anybody could come in and ask for the gift card...i just looked at him as said, i guess....i wonder how many people bring in a brand new VW that they just had purchased 2 weeks prior asking to get a coupon validated for the gift card????? Very surprised by this and put off...every other employee i had dealt with was exceptional...i have to say the service man that checked my car was Outstanding!!!! More
Bought a new Golf from Tom, very helpful and knowledgable of the vehices he was selling. I would recommend anyone to buy from this dealership, great customer service employees are willing to go the "extra mi of the vehices he was selling. I would recommend anyone to buy from this dealership, great customer service employees are willing to go the "extra mile". Buying this new Volkswagon was one of the easiest things I have ever done. More
My wife and I had a fantastic experience at Kelly VW. Jackie Amodeo is super friendly and helpful with our purchase of 2013 VW Passat. Our experience was both calm and stressless. From the moment we wa Jackie Amodeo is super friendly and helpful with our purchase of 2013 VW Passat. Our experience was both calm and stressless. From the moment we walked in we were treated with respect and we didnt feel like we were just another customer. Jackie was very knowledgeable and insightful and answered all our questions about the passat during our test drive. Jason was also friendly both through emails and in person. Kendra was very warm and friendly and made the financial process both pleasant and easy. I would highly recommend Kelly VW to anyone looking for great customer service and a great vehicle. More