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Kelly Toyota of Hamburg
Hamburg, PA
1,354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,354 Reviews of Kelly Toyota of Hamburg
June 24, 2014
GREAT! GREAT! GREAT! As with so many other people, our car was destroyed in the May hailstorm. Sad thing is...I only had the Corolla for about five months before the storm As with so many other people, our car was destroyed in the May hailstorm. Sad thing is...I only had the Corolla for about five months before the storm. I contacted Brian right away and before I knew it.... I had another Corolla. There are no words that can describe the panic and the helplessness that we felt after the storm. But thanks to Brian, we were able to calm down, get a car and best of all,,,,, had it within our financial means by working with Shane (a big thanks to you too!). Brian is easy going, hard working for your needs, easy to talk with and laugh with and most of all.... makes you feel comfortable. i must say that both my husband Chet and I, feel like Brian has become part of our family. He truly is a remarkable young man and any person in need of a vehicle needs to go talk to Brian first. I wish that Toyota would send me a review to complete because they would hear the same identical review. Brian definately is an asset to the company and Freedom Toyota should be honored to have him on their team. When we are ready for another vehicle we will be back as long as we have Brian. Thank you very much Brian for everything but no thanks can ever compare to how you helped us in our time of need! You my dear..... are the BEST! More
by hockeygirl1017
Employees Worked With
Brian Long, Shane Remp
June 23, 2014
Raj knows his toyotas, he is very friendly and helpful. I stopped by Freedom to look at a used Sienna van that I was interested in online. I went straight to Raj because my family has dealt with him and th I stopped by Freedom to look at a used Sienna van that I was interested in online. I went straight to Raj because my family has dealt with him and they highly recommend his services. He was very knowledgeable about the vehicle I was interested in although it is a few years old. Raj did all he could to help with the deal and I ended up leaving with a very nice van for my family. It feels great to know my family is riding in a safe, and reliable vehicle. Thank you, Gary Sandrock Jr. More
by parifle
Employees Worked With
Raj Majumdar
June 19, 2014
Help! I had a brand new Prius less than 1 month old. Two days before leaving on a trip to New England a danger light came on and the message told me to pull I had a brand new Prius less than 1 month old. Two days before leaving on a trip to New England a danger light came on and the message told me to pull over to a safe location and check the hydraulic system. The brakes felt funny and it was scary to drive. Since it was 5:50 p.m. and the service department was closed I was particularly upset because I knew I had to be at work in Lancaster the next morning, my last day at work before the trip. Erin was WONDERFUL - she talked me down from being so anxious and calmly explained what I should do; texting me the 800 Roadside Assistance number if something happened and I couldn't get the car to the dealership. When I arrived she had a loaner car set aside for me. She left work at 6 but she was so concerned because I was so upset that she even called me on her cell phone on her way home from work just to make sure I arrived safely to the dealership. I spoke with Jasten as well upon arriving there and he too was extremely supportive and reassuring that whatever the problem was it would be addressed so I'd be able to leave on time for my vacation. Upon picking up my vehicle I saw Erin again who explained what they found and quickly processed my paperwork so I could get my car back. Clearly Toyota values a good customer service experience, and I appreciate that! More
by PattiA
Employees Worked With
Jasten Prutzman, Erin Chicu
June 18, 2014
False internet pricing. Beware of false internet pricing! I drove 2.5 hrs and took 4 hrs of vacation off to buy a vehicle only to find out once I arrived at the dealership th Beware of false internet pricing! I drove 2.5 hrs and took 4 hrs of vacation off to buy a vehicle only to find out once I arrived at the dealership that the internet pricing that was posted was wrong. I traded two emails with Jennifer prior to my leaving my office and while in route I am told she sent an email 5 mins after mine, she lied... the last email I sent her was 9:55 she did not respond until 20 minutes later at 10:15 after I am already on my way to the dealership and told Marc she replied 5 minutes later that the price was wrong. I wish I knew how to get hold of the owner of the dealership and would explain both how I was treated and how Freedom would not honor their posted price. It is no different than if something in a retail store is tagged wrong, a respectable store would honor the posted price and chalk it up to owning the mistake and honoring their price. I will never use or recommend Freedom Toyota of Hamburg to anyone. I have purchased now in my life 3 brand new Toyota Tacomas 98, 2000 and my current 2005 Double Cab TRD and my wife and I purchased a new Rav 4 Sport from Freedom in Harrisburg in Jan, 2 years ago. I am officially done with Freedom Group and potentially the Toyota brand itself. I will support someone that is more respectful and certainly someone that cares about having my business. More
by candkshaw
Employees Worked With
Raj Majumdar, Brian Long, Jennifer Andes, Ashley Schweikert
June 10, 2014
Excellent Experience We had a very great experience with buying our new 2014.5 Camry. Weston Kemmerer was very personable and very helpful with all our questions. We wo We had a very great experience with buying our new 2014.5 Camry. Weston Kemmerer was very personable and very helpful with all our questions. We would recommend this dealership and Weston. Very please with our new car. More
by hermansgeese
Employees Worked With
Weston Kemmerer
June 07, 2014
Fantastic experience Doug did an awesome job finding my perfect car! Best salesman I ever dealt with! Definitely recommend anyone to go see Doug at Freedom Toyota!! Doug did an awesome job finding my perfect car! Best salesman I ever dealt with! Definitely recommend anyone to go see Doug at Freedom Toyota!! More
by Smallfry79
Employees Worked With
Doug Murphy
June 06, 2014
Everyone should buy a Toyota at Freedom! The title really says it all... Everyone who is considering purchasing or leasing a Toyota should go to Freedom. Usually, when people think about goi The title really says it all... Everyone who is considering purchasing or leasing a Toyota should go to Freedom. Usually, when people think about going to buy a car, it's off-putting because so many people experience pressure, game-playing, and general sliminess from car salespeople. This isn't the case at Freedom. From the moment I walked in, I was treated with respect and like my time was important. My test drive was pleasant and really gave me a good overall impression of the car. The most difficult part -- the car I wanted sold right after I left! But Weston Kemmerer, the salesman I worked with, immediately went to work finding an identical car to bring in! To my surprise, I wasn't charged a delivery fee, and the car was even washed again and fully fueled before they gave me the keys. It was just a fantastic experience, and I'm keeping Weston's card for when it's time for my husband to get a new truck. Well done, Freedom Toyota! You've earned a family of loyal customers. More
by RLBBolton86
Employees Worked With
Weston Kemmerer
May 26, 2014
First Car Experience I came in on Memorial Day and was very pleased with the service I received while purchasing my first vehicle. Cassidy was very helpful, friendly and e I came in on Memorial Day and was very pleased with the service I received while purchasing my first vehicle. Cassidy was very helpful, friendly and educated on the vehicles. I told her what I wanted and really listened to my needs and concerns. I walked out of the dealership with my first car at a great price. I would recommend going to Freedom Toyota and ask for Cassidy Stress! More
by GabrielleE
May 26, 2014
relaxed no pressure sales. Weston was great. Polite and in a great mood from the moment I stepped in the Dealership. Showed me the car I wanted and laid out the lease vs buy opt Weston was great. Polite and in a great mood from the moment I stepped in the Dealership. Showed me the car I wanted and laid out the lease vs buy options for me. Dealership was packed the day I came in and Weston took the time to hang out with me while I waited to sign paperwork. The chairs are fairly comfy if you want to just go hang out haha. Overall superb job. They take the time to introduce you to everyone you will deal with when bringing your car in for service which is a plus. Will refer Weston to friends looking for a car in fact already have More
by kerreleisey
Employees Worked With
Weston Kemmerer
May 21, 2014
Professional sales consultant Matthew was so helpful amd pleasent in finding the right car I wanted and made it so easy to trade in my volvo. I recomend him to anyone looking to bu Matthew was so helpful amd pleasent in finding the right car I wanted and made it so easy to trade in my volvo. I recomend him to anyone looking to buy a car! :D More
by cheymuffinz
Employees Worked With
matthew kaucher
