Kelly Toyota of Hamburg

great service advisor I am very pleased with the service I receive at Freedom Toyota of Hamburg. I am always happy to see Erin Chicu, service advisor. She is always smil I am very pleased with the service I receive at Freedom Toyota of Hamburg. I am always happy to see Erin Chicu, service advisor. She is always smiling and happy to assist in anyway she can. More

Above and Beyond! I have been taking my 2008 Scion xB to Freedom Toyota for repairs and service since I bought it over 6 years ago. Erin (Tobias) Chicu went above and I have been taking my 2008 Scion xB to Freedom Toyota for repairs and service since I bought it over 6 years ago. Erin (Tobias) Chicu went above and beyond my expectations the last time I had the car in which was 10/20/14. The price was below what she quoted and she provided me with an excellent loaner car since the parts would take an extra day to get in. I love the personalized service she gives me and highly recommend her. More

TREATED LIKE FAMILY !!!!!! I MOVED HERE FROM LONG ISLAND, NEW YORK AND TRULY WAS UNSURE OF A SERVICE REP I COULD DEPEND ON TO BE HONEST, RESPECTFUL AND TREAT ME LIKE HE WOULD HI I MOVED HERE FROM LONG ISLAND, NEW YORK AND TRULY WAS UNSURE OF A SERVICE REP I COULD DEPEND ON TO BE HONEST, RESPECTFUL AND TREAT ME LIKE HE WOULD HIS OWN FAMILY.........AND THEN I MET NICKY . THANK YOU FREEDOM TOYOTA FOR EMPLOYING SUCH AN ASSET TO YOUR COMPANY. More

Fabulous Erin is personable and knowledgeable. My car is 13 years old so she took some time to research by looking at all toyota dealers what service had not b Erin is personable and knowledgeable. My car is 13 years old so she took some time to research by looking at all toyota dealers what service had not been done over the years and she recommended them to me. She was able to explain each service to me and provided options that allowed me to select the most needed/important servicing items. She also worked with me to find the most cost savings possible - coupons, special offers. I truly love my experience with Freedom Toyota....they truly take care of their customers. Thank you More

"Great service" Had major service done on my Tacoma, Nicky Gentili took care of me. He did a great job getting me a loaner car, and getting me in and out quick. Will Had major service done on my Tacoma, Nicky Gentili took care of me. He did a great job getting me a loaner car, and getting me in and out quick. Will definitely recommend Freedom Toyota! More

New buyer I had never purchased a new car. Faith helped me every step of the way. She explained the entire process and went over everything in the car with me i I had never purchased a new car. Faith helped me every step of the way. She explained the entire process and went over everything in the car with me including setting up my phone. More

Inspection & Service & new Tires Erin Tobias (now Erin Chicu) was accurate and polite and informative on the recent service to our 8 year old Prius. She also has a good sense of humor Erin Tobias (now Erin Chicu) was accurate and polite and informative on the recent service to our 8 year old Prius. She also has a good sense of humor. Frank & Lila Fretz More

Excellent service Nick provided excellent customer service. He upsold me on more repairs that I thought possible. But I feel a lot safer in the car as a result. The Nick provided excellent customer service. He upsold me on more repairs that I thought possible. But I feel a lot safer in the car as a result. The car was washed and Nick even de-greased the windshield wiper blades that were giving me a problem. More

Best service! Nicky is the best service writer I've worked with! I've had all make and models but by far any issue I've had Nicky has always helped any way he coul Nicky is the best service writer I've worked with! I've had all make and models but by far any issue I've had Nicky has always helped any way he could! More

My experience with Erin Tobias, great customer service! I recently took my Scion to the Hamburg dealership for an oil change. Erin was able to provide us with a rental car so that I could make it to a fitti I recently took my Scion to the Hamburg dealership for an oil change. Erin was able to provide us with a rental car so that I could make it to a fitting for my wedding dress, and it was very much appreciated. Erin has fantastic communication skills, and a very friendly and professional demeanor. I was immediately informed that my battery was very low, and when Erin called to give me the update, she did not make me feel in any way pressured to buy a new battery right then and there. I did because I knew it was probably the best option and because she also explained where it was at compared to manufacturer recommendations. I only have good things to say about my experience. Erin was an absolute pleasure to work with, and we look forward to working with her in the future. More