Kelly Toyota of Hamburg

I have been a customer fo this dealership for almost 10 years and have bought two vehicles from it during that time. Service has always been outstanding. They have never tried to do work that wasnt reall years and have bought two vehicles from it during that time. Service has always been outstanding. They have never tried to do work that wasnt really necessary so I am very comfortable with their recommendations when they find issues and know its what is required. The employee I worked with this time around was very helpful and customer oriented. i have never had a bad experience at this dealership. More

very pleasant and helpful from the moment i drove in to automatic garage door , great feature by the way , everyone greeted me like an old friend, that is very important to me. my service adviser kept me u automatic garage door , great feature by the way , everyone greeted me like an old friend, that is very important to me. my service adviser kept me updated and did everything i asked her to do, the mechanic Nate even talked to me on the phone to tell me what he had found that made my wife i and feel much better about the repairs, our car is a 2003 matrix we love it and will buy another Toyota product in the future , thanks again freedom Toyota More

I thought the service was handled very well by Erin and she was very polite and helpful. Any questions we had was answered as expected. She is a very nice person We would deal with her again when we need she was very polite and helpful. Any questions we had was answered as expected. She is a very nice person We would deal with her again when we need service More

Brian was very helpful and allowed us to make decisions by ourselves instead of forcing different information on us like other dealerships I have dealt with. We stopped on a Friday and told him we would be by ourselves instead of forcing different information on us like other dealerships I have dealt with. We stopped on a Friday and told him we would be back tomorrow and he didn't try and getting us to stay just to get a sale and that is part of the reason we actually returned the next day to buy a car. He guided me through every step of the way and even helped me clean my old car out! More

Doug bent over backwards for us. I would not hesitate to go back the next time we need a car. I will always recommend all family and friends to Doug and Freedom. go back the next time we need a car. I will always recommend all family and friends to Doug and Freedom. More

Erin expidited receipt of part for next day service. When she realized that the part was the wrong color, she infomed me of same to get my permission to have it installed. she realized that the part was the wrong color, she infomed me of same to get my permission to have it installed. More

Erin was very friendly and helpful. She explained that although I did not need tires to pass inspection, she recommended them because in a few months I could have a blowout. She also explained everything although I did not need tires to pass inspection, she recommended them because in a few months I could have a blowout. She also explained everything that was done to my car, i.e. oil change, recall fix etc. She also gave me discounts that I was not aware I was entitled to. More

Stopped by on my way out of state to look for new a Tacoma. Even though it was getting close to closing time, Brian came right out to help me, and for a test drive. He was very helpful, and eager to se Tacoma. Even though it was getting close to closing time, Brian came right out to help me, and for a test drive. He was very helpful, and eager to see me in a new truck, but not pushy at all. I had my mind pretty much made up as to what I wanted, and when I came back two weeks later, and Brian was out, Faith stepped in an found the exact truck I was looking for. We got the deal done, and a few days later I happily picked up my new Tacoma TRD OR DC. It was very easy, and everyone there seems like a great balance of professionalism, and personality. I've also had family and friends purchase there, and would recommend them to anyone. More

WE THOUGHT WE COULD OF GOT A BETTER PRICE ON THE TRADE IN AND BEING I HAD A TRAILER HITCH ON THE CAR I TRADED IN WE WOULD OF APPRECIATED THE RAV 4 WOULD BE EQUIPPED WITH IT. NOW I HAVE TO BUY ONE TO BE IN AND BEING I HAD A TRAILER HITCH ON THE CAR I TRADED IN WE WOULD OF APPRECIATED THE RAV 4 WOULD BE EQUIPPED WITH IT. NOW I HAVE TO BUY ONE TO BE INSTALLED, THE CAMRY XLS I TRADED IN WAS ONLY A YEAR OLD AND THE SALES PERSON I HAD AT THE TIME SET ME UP FOR A TRAILER HITCH AT TOP CITY AND I DIDN'T HAVE TO PAY FOR IT AND THE MANAGER WENT ALONG WITH IT. More

I had prompt courteous service. Erin recommended services that are required at 30,000 miles and quoted me prices for the recommended service on my vehicle. Erin never pressured me into purchasing these servi that are required at 30,000 miles and quoted me prices for the recommended service on my vehicle. Erin never pressured me into purchasing these services. More